Domino's Pizza — Restaurant in Las Vegas

Bad experience today! I order from here often. I realize that it was Halloween, but bad communication and poor customer service makes for an angry customer.

I ordered my 3 medium sized pizzas online at 5:17pm on the way home from my wife's work. Got to the Domino's store on Cimarron at around 5:35, checked in at the kiosk and paid for my pizzas with the debit card machine.

Lots of people waiting. Delivery drivers I. And out the door. Constant customers. Phones ringing. This place was busy!

At 6 o'clock, a couple who had ordered their pizzas at 5pm walked up to the counter and canceled their order. I followed them, but I stead of canceling, I asked to change my order to delivery. The order taker switched my pick up to delivery and told me there were twenty orders in front of mine, so it would take at least twenty minutes before they started my order. I told him it was fine and we were just across the street.

At 7 o'clock I checked the pizza tracker and it said my pizzas were ready at 6:33pm. I immediately called the store and took me over 5 minutes before I physically talked to someone on the phone. The first person couldn't find my order so he gave the phone to someone else. The next person that came on the phone seemed to be the person that changed my order from pickup to delivery. I told him I didn't want cold pizzas and he reassured me that they had been sitting under the warmers the whole time and "You live across the street, right?"

Yes, and he assured me he was going to send it right out and he guaranteed they would be hot!

The pizzas never came, so at 8:17pm, I called the store back. After waiting for at least 5 minutes, someone answered the phone. I told him I ordered my pizzas 3 hours ago and wanted to cancel. Once again, he couldn't find my order. I gave my address. My phone number. My name. And finally my phone number again. He found it, and said, "Ok. That's it!"

So I replied, "That's it? I have been waiting for three hours for my pizza and all you can say is, That's it. No sorry for your inconvenience? Nothing?"

And then the guy hung up on me!

So I call back, get someone who sounded lime the same guy that hung up on me on the phone and ask to speak to the manager. He put me on hold and after being on hold for 9 minutes and 15 seconds, I hang up! I didn't get to talk to anyone because I have been waiting for three hours for my pizzas, and nothing! I waited for over 9 minutes to talk to the manager, and nothing!

So me, as a regular customer, am: Angry Hungry Still didn't get to voice my displeasure to anyone!

Sorry for the long rant, but I will NEVER order from this establishment again! It is closer to my house and there are plenty of other pizza options around. Hot and Ready's at Little Caesers would take less than 3 hours. Pan pizzas at Pizza Hit will take less than 3 hours. My whole dining experience at the nice sit down Rosati's will takes than 3 hours. Heck, Hungry Howie's Pizza delivery will take less than 3 hours. I can put in and order from a Domino's pizza in St George and it will probably get here in less...

To spare the details: don't order pizza from this location and expect much besides disappointment. The long version is as follows. I've ordered from this location twice in the last couple weeks. The first time I spent money here was because I wanted the convenience of having my food delivered, and the second was because I had a free pizza offered to me because of the first being such a disaster. Spoilers: both times were disasters and I won't be ordering here again.

My first time I ordered a pizza with two toppings, buffalo wings, and cheesy bread. The pizza had no toppings and the wings had no sauce. Surprisingly enough the cheesy bread was just fine and driver did their contactless delivery in good time. I called the store and I was comped a free pizza and given a refund. Annoying, but not the worst outcome.

The second time was just today and is beyond the "benefit of the doubt" threshold. Ordered similarly, but it took over an hour to arrive(I live 8 minutes away) because my driver had "gotten lost". The driver also ignored the contactless part of the delivery, and then mentioned their tip no less than 3 times before I even got my food saying that the tip "didn't go through" in the app. Would've tipped them in person, but I was not going to for the slow service and the fact that they were asking for it to my face. The food was lukewarm, the bread was a significantly smaller portion than what it normally is, and the wings had a spritz of Buffalo sauce on them. The pizza had all of its toppings this time luckily. I was still unimpressed with nearly everything else.

This location has obviously been going downhill for years now, but this is the last time I order from this location. I can't waste any more time and money for an establishment that is run so poorly. It's probably for the best: this stuff isn't good for you anyway.

2 stars for...

I reported and incident that occurred tonight Jan. 31 around 6:30. At the Dominoes located on 7591 N Cimarron Rd Ste 110, Las Vegas, NV 89131. I was parked in front of the restaurant getting gas. As I was gassing up I was watching traffic and noticed a red car weaving in an out of traffic. The car then proceeded to change in the middle of the intersection of Cimarron and Farm. I also noticed the car had a dominoes sign on the roof. I wondered if it belonged to this location. I decided to walk into the store and let the manager know what I witnessed. I asked the manager if they had a driver that drove a red car. He asked what the car looked like and I told him I wasn't sure, but that it was red and had a Dominoes sign on it. He said yes it was his driver. I let him know about how he was driving. The manger asked if anyone was hurt. I replied know. He said then from his perspective his driver did nothing wrong. I said he did, he is driving recklessly. He said unless someone was hurt that he couldn't speak to his driver. I again asked him, " you mean to tell me someone has to get hurt first? You wont even talk to him? He said, No. I can't believe you have two representatives of you business acting this way, one driving recklessly and the manager not accepting the issue or being willing to...