McDonald's — Restaurant in Las Vegas

Worst experience ever: Ordered through drive-thru last night,had to park and wait on order(totally fine).Vehicle pulls up beside us, McDonald employee walks out to 2nd vehicle and gives them ALL of OUR food,Employee(Kiana) I believe, she didn't confirm order w 2nd vehicle,she did not ask to view the receipt, I heard the mcdonald employee say "you have a order w no salt"? (I ALWAYS order no salt on my fries), I couldn't even say anything quicc enough to alert her, because the 2 400lb women are already going through the bags! I was going to have to wait regardless, because I was NOT going to eat that food that they put their hands all over, pandemic or not!! The 2 women sped off! My sister called the very unprofessional employee back and asked her, " was that our food"? She replied "NO" w a attitude, she told my sister that was a different order! 5mins later( now a 10minute wait), Here comes the drive-thru guy w 1 little bag, " yall ordered a big mac"? ,My sister was upset, and advised the young man of the incident, he asked for a receipt, My sister replied, " why didn't she ask for a receipt"?? , he just turned around and walked back in McDonald's.My sister followed him, there was a female manager my sister spoke w about the issue, all while the unprofessional employee stood in the corner and laughed! This is not about a messed up order, S!!! Happens, but the unprofessionalism and attitude people carry frustrates me, not only was the employee unprofessional she was rude an unclean.I go to in n out and have NEVER received this type of customer service, in any state, which allows me to believe that Mcdonalds just deals w anybody! And...

Good spot, I enjoy the quickness, there’s a lot of different cars coming in. There’s a lot of cars actually on the road daily and it’s very very packed. So they put another person outside just to take the orders at the beginning and I was even more useful the line was moving very quickly. I really appreciate the quickness to speed, and I was only getting a coffee and still was very quick there was about 10 to 20 cars online just waiting so. I really appreciate the drive-through, the work that they did there has been really good and obviously like I said McDonald’s is always the McDonald’s. So all the food is pretty much the same. It doesn’t change but other than that like the quickness of the spot and also the queen this is very nice. Location wise is really really good there is Rainbow and Lakemeade which is a really really good location. Are usually work a little bit more of topics in the Christian store at Simply Uncaged Christian gift store. So I really appreciate that quickness to arrive there at the speed of everything, and the location is perfect. And like I said again it it’s McDonald’s so the food is pretty much the same always and it doesn’t change. I just went for a coffee so it’s kind of normal, and we also won free latte I believe and also for a smoothie. So everything in terms of food is the same thing, people and the helpers were actually really cool and really good people on there very fast taking the payment as well so everything was really quick and a very speedy and I...

First off, I pulled up to the drive-thru expecting a simple and straightforward transaction. Oh boy, was I in for a rude awakening. I placed my order, clearly enunciating each item to ensure there was no room for error. But what did I receive? A completely different meal that resembled my order about as much as a pineapple resembles a watermelon.

I decided to be understanding and rational, thinking that mistakes happen. So, I thought, no problem, I'll just call the management and get this sorted out. Imagine my utter disbelief when I dialed the number provided, only to be met with the incessant ringing of a phone that clearly had no intention of being answered by a living soul.

It's as if the management had gone on an extended vacation, leaving behind a crew of bungling employees and an unanswered phone. This is no way to run a business, especially one as established as McDonald's. I expected better, especially from a location that is "normally pretty good."

If you're thinking of visiting the McDonald's on Rainbow in Las Vegas, I implore you to think twice. Unless you enjoy playing a game of culinary roulette with your taste buds and have a deep desire to engage in a futile exercise of trying to reach management, stay far away. There are far better options out there where you won't have to worry about ending up with a meal that wasn't even in the same galaxy as what you ordered. This experience was a travesty, and I wouldn't wish it upon my worst...