Panera Bread — Restaurant in Las Vegas

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Very disappointed. This location was extremely disappointing. I ordered 4 large Mac n cheese and came home with 3 smalls that were only half filled and 1 large. I called because I understand stuff happens and when I spoke with the manager she stated “ that’s weird cause I saw them take all 4 containers out and they were the same size” it felt as though she was calling me a liar based off of her tone and what she implied. My family was looking for a quick meal before we headed to the strip for a concert. Unfortunately I didn’t have time to go back so I asked if she could reimburse me or if there was anything else she could do. She eventually said I could come back another time and they would remake them. After spending $45 I was extremely disappointed and I felt that I could have been spoken to in a more professional manner or like maybe it was their mistake and I’m not trying to get over on them, I wasn’t looking for any special treatment just an understanding and a solution. Usually really pleased with Panera but unfortunately it was not a good experience this time. I have included the photos of the different sizes and the half filled containers just so if she happens to reads this it may provide some credibility to a...

I'm writing this review due to the amazing customer service and hospitality I was shown by one of your employees at this location. While picking up my online order, I had a lot of bags (orders) I was working with because I was picking up for my colleagues back at work. I dropped one of the cups on the ground and a gentleman was quick to pick it up with a great attitude. He offered me a brand new cup and sure enough, clumsy me, I dropped the 2nd one. He kept the same amazing attitude and grabbed me another (to which I made sure to firmly hold on to haha). As I was finishing up filling the drinks, the same employee noticed that I was struggling to hold all the bags at once. He immediately stopped what he was doing and ran over to grab a "carry out bag". He quickly made it over to me and started placing my bags in the larger one. After, that he ran and got me a drink carrier as well. The whole time he had such a positive attitude, made such positive comments, and anticipated my needs. His name is Poria and every company, no matter what, needs a Poria working with/for them. He would turn any customer into a regular. Thank...