Mountain Mike's Pizza — Restaurant in Lathrop

My girlfriend ordered us dinner tonight and it had an estimated delivery for 45 minutes to - 1 hour. That was fine and it arrived in around 10-15 minutes. When she checked the items, the garlic knots were all raw, the pizza was cooked right.

She called the store numerous times and spoke with someone to get it redelivered and finally the manager (Romal “lady in blue shirt”) told her that they would not replace it because of they were too busy and not enough delivery drivers. She continued to complain and eventually the manager it’s because the item cost is under a certain amount. (7:48 PM)

They told her she would have to pick it up because they were not bringing it.

She called me to stop by on my ride home (already a 2 hr drive after a 14 hr work day). She said to pick it up they were remaking it. When I arrived I told them I was here to pick it up and was told to wait. I was already upset that it wasn’t ready. Guy in a black shirt looked scared and didn’t want to barely talk to me. (7:52 PM)

They must have had to cook it and told me it will be two minutes. I waited almost ten minutes and when it was ready they placed it on the table. They set it there and backed away and I went to speak to them about their service.

I asked why was she told you can’t delivery when you guys made the product inedible. We live 0.7 miles away. She states it was policy under 20 dollars they don’t deliver it again. I told her that she was 6 month pregnant and at home with a 20 month old baby and that’s all she could do. Tell her to come pick it up.

She couldn’t offer a credit for something to off set for the poor quality and even poorer service. Even when expressing my concerns for their establishment she still didn’t offer a single thing to make it better.

She was very rude in her lack of any customer service. The sight of behind them states the customer service commitment and then on the other side states they can refuse service to any customer. That just cancels out each other. I asked for her name and I would contact the company because they are a franchise. She went to the back to talk to her employees and gave me her name finally.

Just stating the same story all over again. I took the garlic bread home and left.

When I get home I find out that they were suppose to give us garlic sticks instead and it was the wrong item again. But at least it was cooked properly.

So garlic knots were (9.99) and garlic or cheese bread was (7.99), so we got the wrong item again and even loss more money. By the time it was all done the original pizza was cold I left around (8:03pm).

Just really terrible service and no care, we should have tipped at the door because we tipped for a service that was terrible. Waste of money and horrible service. I would recommend Pizza Guys or something to anyone else. I should have been at least compensated for the waste of time and if not at least a coupon or a credit.

She stated that when we order next time she will personally deliver our order. I will not be ordering here again after that experience and dealing with...

I never rlly leave reviews but this has bothered me so much I wanted to share it. Me and my mom have always gone to mountain mikes to spend time together or just have some pizza at home and usually it’s good there but there’s this specific guy there that is so disrespectful. The first time was when we had gotten delivery, he had knocked on the door and not even 2 seconds later he started banging on the door so I rushed and answered and he said our order and put the pizza bag in front of me, he mumbled for me to grab it and I was confused because I didn’t hear him at first plus I’ve never had to open the bag myself nor did I know how too, also it was hella dark, so he undid the velcro with hella attitude and had me grab the pizza out of the slot, when I barely touched it he pulled away and the pizza and the red pepper things fell on the floor and he walked away I still said thank you but he just kept walking to his car. The second time was last week when me and my mom decided to go there for a bite before I was gonna leave for the weekend, when we sat down the guy gave us our wings but dropped it on the table… again with attitude, as he was walking away my mom had asked him for plates and ranch and he 100% ignored her so we just waited for someone else we could ask, also the wings they gave us were either really hot or stone cold. This hella hurt my feelings cause both times we were being nice and my mom was already having a bad day, this guy just made it worse both times. I don’t know if he’s going through something but damn...

I spent $75 on pizza expecting a great pizza night with friends, but unfortunately, the experience was disappointing. I ordered one medium Veggie Himalayan Spicy and two small Tandoori Chicken pizzas. Instead, I received two medium pizzas without being informed in advance that small sizes weren’t available. A simple heads-up would have made a big difference.

To make matters worse, I had specifically requested no cheese on one of the Tandoori Chicken pizzas, but it came with cheese, completely ignoring the dietary preference. Because of the mix-up in sizes, I had to give away one pizza, and my friend suggested cutting it in half to make it work—but honestly, it didn’t look presentable at all.

This was meant to be a fun pizza night, and it was ruined by poor communication and service. I usually don’t like giving 1-star reviews, but for the amount I paid and the lack of attention to my order, I felt it was necessary. Please make sure to inform your customers when an item or size isn’t available, and double-check special requests. That kind of service goes a long way. Order under the...