McDonald's — Restaurant in Lauderhill

My young child and I arrived. Ordered 2 mcdouble meals, MINUS the onions. I hate fresh onions. Paid then double-checked at the receiving window with the staff that my burgers would have no onions. The guy smiled and confirmed before handing me my bag that there's no onions. Cool. Got all the way home 17 min later opened my food to see TONS of tiny onions inside and outside of both of my burgers. It was like an onion orgy Fiesta occurred OR the burger maker was pissed off at somebody in the kitchen and took it out on my mcdoubles. I was so disappointed yet starving. Because I was so hungry, I decided to scrape all the onions off of one of the sandwiches and ate it so i could eat dinner with my child. It was NOT a pleasurable sandwich since I had to pick through it but I didnt want to not eat something at the dinner table with my child. I really wished it was made properly the 1st time around because I did my due diligence. I ordered the burgers minus onions please, the receipt stated no onions, burger wrapper also said "No Onions" asked the guy at the receiving window AGAIN and he agreed just for me to be utterly displeased when I got home. It was NEVER in my plans to leave the house again for the evening. However, 45min later, I decided to drive back to the McDonald's bc I hate paying for food that goes to waste. I was so unhappy about having to pick through my 1st sandwich, I didn't want to experience that with my 2nd one. I wanted to be made whole about the mistake they made and receive the right sandwiches I paid for. I patiently drove back through their busy drive thru with my child in the car and expressed my concerns. I politely requested that I receive 2 replacement Mcdoubles with no onions this time... The same guy that helped me before was still on the clock working the drive thru. Great. I handed him my receipt as proof and showed him one of the onion filled burgers they messed up. I brought the burger wrapper of the 2nd one I played over displaying all the onions i had to scrape out of it. 1min later, The guy hands me only one corrected burger and stated the Manager is only replacing one since I ate the other one. I asked to speak to her. She walked over...I told her I was starving but didnt enjoy it since it was filled with onions. She stared at me like I was the problem. I was thrown aback because an establishment should NEVER put the blame on a customer when they're the ones that dropped the ball in the 1st place. If only they did their job right the 1st time I would have been happy and satisfied at home with my initial food order saved gas by not having to drive another 17min BACK to their establishment begging for understanding. The female manager spoke to me so dry as if I was an annoying thief that was aggravating her. You would have thought I tried to rob McDonald's with a ski mask on and knife the way she looked at me with pure judgment. When I chose to drive back there, I really thought I was going to be acknowledged with a simple apology, kindness, respect, and superior customer service this time around. NOPE. For another 2 minutes, I'm frustrated trying to explain to the manager that I earned to receive two fresh sandwiches prepared CORRECTLY. The manager was stone cold...rolled her eyes talking underneath her breath did NOT care I could see and hear her annoyance with me. She walked away from the window with anger, saying she'll just give it to me! Arrived back and handed me the 2nd sandwich. I said "thank you" to show appreciation although she said nothing after that. While Im driving off she was complaining about me to a different male worker that had a very deep voice. A customer should NEVER hear staff speaking ill-mannered towards them. It's unprofessional and distasteful. Best believe that the way she handed me that sandwich there's no way I was going to eat it. All I could think of was her giving me the oldest sandwich sitting under the heat lamp or possibly spit shine or playing hockey with my hamburger buns before wrapping it up. Bring back pleasant customer...

Today I went to this mc Donal. And order a kids meal, 5$ meal and 1 mc chicken. And the food was so sloppy and fries were so cold and and a brown color like u can tell they were old and cold. Nasty! the nuggets were cold and old the mc chicken was not fresh was cold and sloppy the lettuce was soggy and brown they put so much mayo that made the mc chicken soggy and a mess was so nasty I had to throw away the top bun and eat only the chicken with the bottom bun. I had to wipe the chicken with a napkin of all the old lettuce and mayo. My son fries and mines were so nasty I couldn't eat it that's for a child !!! Why would I let my son eat something like that? I told them to change the fries for my baby and they gave back the same fries all the did was drop the same fires in the fryer and give it back to me I guess they don't know I am a manager !!! And I know they little tricks !!! I was upset because at my restaurant I make sure to give out fresh fries it takes about 1:57 seconds to fry fresh fries and 2:30 to drop fresh nuggets and chicken! If I am inside and I am not in the drive through line I am inside u could of told me to wait for 2 min and give me fresh food. The manager that was there was a black American female who made a face when I return the fries not sure what she said but she dint like it ! When she could of professionally apologize for the old food !!!! And not get mad because a mom requested fresh food ! My fries were old as well they were yellow cold and nasty ! The nuggets had to throw them out ! I know they don't want to lose inventory so they try to sell u the old food so that their inventory count be on the line on point u getting rid of old food gicing it to people instead of cooking the right amount so it don't go to waste !!!! But don't serve people ur waste food and don't over cook so that the fries are not sitting there cold and old and u have the need to sell it like that to customers! As a manager I am shocked this happend they need better managers at this place ! The only person that has served me fresh food is the one manager that is Cuban and white lady she don't play ! She's on point. Stop hiring people that care more about the money and not the people ! They come to work to kill the hours get paid that's all but they dont care about actually a manager and managing the food and customer service the right way ! There's a reason why we are called to be manager how is the manager gonna give me all my food old and cold I couldn't eat neither my son. never again I will only go if the Cuban...

The McDonald's restaurant located at 1140 NW 40th Ave, Lauderhill, FL 33313 requires immediate attention and possible closure. During my recent visit to the establishment, I encountered several concerning issues that warrant prompt action.

Upon arriving at the restaurant after a long flight, I made a purchase of fries and a burger, only to discover that the fries were stale and the meat was uncooked. In an attempt to rectify the situation, I returned the food to the drive-thru, expecting to receive a fresh and properly prepared meal. However, to my dismay, the fries were simply reheated and the burger was presented on the same bun that had been in contact with the raw meat. This blatant disregard for food safety and customer satisfaction is unacceptable and requires immediate attention.

I must emphasize the importance of adhering to strict quality control measures and ensuring the well-being of customers. The conditions I encountered at this particular McDonald's restaurant fall far below the standards expected of the reputable McDonald's establishment.

I kindly request an investigation into this matter thoroughly and appropriate action is taken to address the issues at hand. The 1140 NW 40th Ave, Lauderhill, FL 33313 McDonald's restaurant must undergo a comprehensive review of its food handling practices and customer service protocols to prevent similar incidents from occurring in the future.

Thank you for your prompt attention to this matter. I trust that you will take the necessary steps to ensure the safety and satisfaction of...