Twisted Sugar — Restaurant in Layton

I usually go to the location down the street as it never has let me down, but I was closer to this one and decided to stop by. What a mistake.... I had to repeat my order 2 times, as the poor kid was either new or incompetent (not trying to be rude).

Then, when he gave me the total I asked him if he had charged me for the 6 pack I ordered or just charged me for 6 individual cookies, as the price was too high with tax. He was super confused and so I had to yet again repeat my order, and luckily I was charged correctly. Super frustrating as the employees should be trained well enough to know if a client orders a 6 or 12 pack, charge them for that instead of individual cookies.

Well, it continues. I get the order and check to verify it all is right. I dont pay attention to anything else. When I get home and attempt to squeeze the fresh citrus, I realize it is unable to be squeezed because of the size of the lemon and lime wedge: paper thin! A quarter of an inch thick! Yeah, what a waste as the cookies are pretty bland without the fresh juice.

The brownie and oreo cookie also had such an excessive amount of caramel and chocolate drizzle. Im talking too much that the cookies became soggy and inedible by the time I got home. The definition of "chocolate and caramel with a cookie/brownie" and not the other way around.

2/6 cookies inedible, and an additional 2/6 lacking their signature, for a total of 4/6 cookies that are not great.

Won't be going back to this...

update to the owners this was at your Layton facility on gentile.

HORRIBLE SERVICE!!! So we’ve drove by this place a few times and it’s always closed so finally my bf and I saw it was open and we decided to give it a go. It was completely empty inside. We ordered 5 cookies and sat and waited because hey it’s our first time going here. 10 min later we still haven’t received our order. My bf went up to see what was going on since nobody was in the drive-thru or inside but us. THEY FORGOT OUR ORDER. 5 people are working mind you! So they are like sorry and asked what we ordered. We repeated ourselves and they said we’ll get that order sorry about that. So it didn’t take long after we reminded them. We got in our car and I checked the order, we were missing a cookie. I walked back in to tell them that we were missing one and reminded them AGAIN what we ordered. They took the box apologized again and opened a fridge to get the other cookie. SO NOT ONLY ARE THESE COOKIES NOT FRESH, THEY JUST OPEN A FRIDGE TO GET OUT COOKIES AND OUT OF THE FIVE PEOPLE WORKING AND NO OTHER ORDERS I HAD TO WAIT AND GO THROW THAT HASSLE??? I got there Saturday MAY 25th at 4:40 and we...

We went through the drive thru and were greeted by a pleasant, cheerful teen. We ordered 4 cookies, all of which were delicious! The missing star is due to 2 errors in communication and only getting one of the correct cookies in our order. What we ordered: Peanut butter cookie Coconut twisted sugar cookie Oatmeal chocolate chip cookie Caramel cookie

What they typed and stuck to the inside of the box: Twisted sugar cookie Lemon raspberry Oatmeal chocolate chip Caramel

What we received: Coconut Lemon raspberry Oatmeal frosted with cookie butter I think? Caramel I think if the order was repeated back to us, it would have removed most of these issues. Or the menu could number the cookies, so we could order a #5 or something like that. Again, everything was delicious, and we're happy with what we got. But we'd still like to try what we actually...