I'm fairly new in town. Love Pizza Hut pizza, but the service here is way below par. Hubby called in an order, I went to pick it up, but they had no order. I ordered and paid, but then began to wonder if hubby paid when he called in his order. They wouldn't let me use their phone to call hubby and ask!! So I cancelled my order and asked for a refund. This was done without question, but they didn't want to provide me with a refund receipt! I drove home, verified we had not already paid, placed a new order then drove back to the store to pay and pick it up. The man I dealt with that time was courteous and helpful, the saving grace this night. The 2 gals I dealt with earlier really need to find a different line of work. Next time I'll...
Read moreOrdered a large stuffed crust pepperoni on June 22nd 2024. It looked like the picture below. It's undercooked and contains little to no pepperoni. I called the store and complained. I was given the standard spiel. Called corporate and was told that because I was recording the phone call that they were also recording on their end that they could not help me. I have the entire conversation with corporate saved and will be posting it on the web. I worked as a dishwasher at Pizza Hut in Wichita to put myself through college. Not only is this pie absolutely disgusting and undercooked. It doesn't even have any toppings on it. Not nearly the amount it should. Quite frankly this is insulting. I hope everyone in that...
Read moreWas not happy with the food. I ordered two thin crust and it was not crispy. The crust was not right. It was very soft. It just wasn't good and there was hardly any sauce on it. The pineapple tasted spoiled and on top of that they don't give you refunds they they won't refund your credit card or money that you spend on food. That isn't correct. They'll give you store credit or they'll remake your food. Why would I want remade food for somewhere that didn't get my order right in the first place , I don't want store credit either. I want to go somewhere better like Domino's but the breadsticks were always good...
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