Dunkin' — Restaurant in Lebanon

Let me start by saying that I am sure this business will work out some of the kinks in time, but as of now I would avoid this Dunkin.

I travel for work and have access to many options for a quick bite during the day. Over the years I have come to like Dunkin for breakfast food. It's great to have a reasonably consistent experience no matter where I am. Unfortunately, the experience I received from this Dunkin was nothing near what the expectation has become from any other Dunkin.

I ordered (2) Donuts, no issues here. I also ordered (2) Plain Bagels Toasted with Cream Cheese. When I was met at the drive thru window with two flat containers I was immediately confused. I pulled forward to keep from holding up other customers, but when I opened the containers, they contained 1/2 of a bagel in each. I pulled around to the front and went inside and was met with confusion as to what was wrong.

The manager had the cook remake (1) bagel and after bringing it to me there were now (4) clamshell cardboard containers with one half of a bagel in each of them, (2) of which had been sitting on the counter for nearing ten minutes. The staff once again seemed confused as to what was wrong with my order.

I went outside and got my receipt to get a refund and waited behind other customers who were having issues with their orders. After five minutes or so I left without my bagels or a refund as I was looking for something quick and now had nearly twenty-five minutes tied up in this experience. I'm going to chock this up to being new business pains, but I expected a lot more, and most importantly I expected the consistent experience that I have received from every other Dunkin.

I hope this review gets to those that manage this Dunkin. Get the new staff the training they need, get the management in order, and provide the experience that is expected of a...

My recent experience at Dunkin' Donuts was marred by several disappointing factors. I'd like to highlight my concerns about the room-temperature hash browns, which left a lot to be desired, and their poor taste only added to my disappointment.

The hash browns I ordered were served at room temperature, and it seemed like they were simply reheated in a microwave. This resulted in a texture and taste that fell far short of the quality I expected. The lack of crispiness and flavor in the hash browns was a letdown, and it detracted from the overall meal experience.

In addition to the issues with the hash browns, I was charged for a cup of water, which is not the standard practice at most food establishments. It felt like an unnecessary charge for a basic necessity.

Furthermore, the store was in a state of disrepair, and its overall cleanliness left much to be desired. The tables and floors were visibly dirty, which did not create a pleasant atmosphere for dining.

To make matters worse, the lack of donut offerings and the fact that many of the popular options were sold out added to my disappointment. When visiting a Dunkin' Donuts, one would expect a wide range of donut choices, and this absence further diminished the quality of the visit.

In summary, my visit to Dunkin' Donuts was marked by multiple disappointments, including the room-temperature, poorly-tasting hash browns, the charge for water, the poor state of the store, and the limited donut options. These issues collectively created a negative experience, and I hope Dunkin' Donuts takes steps to address these concerns to provide a better experience for their customers.

The customer service was decent, hence the 2-star rating...

Let's start with what caught my attention first: the cashier/owner, after placing our 1st drink order, asked as routine, 'would we like anything else?' Which we responded, 'nearly 1 of everything!', was extremely shocked, then eased into excitement. Which in itself screams 'review time'. N3xt we asked for 1 of every donut, minus muffins and minis, would have been 15 donuts. We only received a regular dozen, which are in the video attached. Arriving brunch time (11am) we figured a hit or miss on freshness. Donuts had about 50%on super fresh (within the hour) the others maybe 2. So bias as per this review. The food was tasty. Some overly sweet. Bacon should be a topping. The egg/meat croissant was delicious (hands down) little elevation needed. The brewista was on point with our drink recipe, 'specialty frappe' which are photographed attached with recipe. The atmosphere was EHH, but there wasn't a wait so the limited space and seating wasn't recognized as an annoyance, the place was cozy so in the winter time with the smell I can...