McDonald's — Restaurant in Lee

I don't eat McDonald's much anymore. With that being said about once a year or so I stop and get a double cheese burger, chicken nuggets and fries. Well, I it will be my last, not just because it's over priced and the quality and quantity hasn't increased with its price but this McDs specifically was like whoa! (Not to mention unhealthy)

1. Employees make like $15-20/hr there. I had to place my own order on a computer... Really? But okay not the first time or place that customers are working for free for a company (if we take our own order, check ourselves out, bag our own items, get it ourselves... We should at least get a discount! So over businesses doing this!)
2. There were 5 tables filthy when we arrived. That's pretty much half the front portion of the dining area. When I asked the person behind the counter if we could get a couple of the tables cleaned as we had a big party and wanted to dine together, they clearly were annoyed I asked and then had the audacity to suggest we look to see if there were clean tables in the back dining space! We had to start cleaning our own before someone finally came out (WTH!) 3) When you are finishing up taking your own order, it tells you to take a table tag and they'll bring you your food. See pic for reference. They absolutely did NOT do that. They called out our ticket # from the counter and made us go get our food! I'm over businesses who obviously already make a profit off of me, forcing me to work for free for them while they continue to profit off of me... 4) I ordered a 4 piece nugget (I got 5, yes I realize I got "more than I paid for! LOL but did I?) 5)Didn't get my complete order and did not get it correctly, and no I didn't order any crazy modifications, everything was ordered how it was originally made. The only thing I didn't do was cook the food! I really think customers need to start boycotting these types of establishments. 1)People need jobs, taking away devices where customers have to place their own orders would put a person back in that spot (Job scarcity? Not if you do that!) 2) Customers go out for convenience!!! To be waited on and served... Not to wait on and serve themselves...we can do that at home! Duh! 3)You already charge a ridiculous amount for the item itself and "services" yet I'm not receiving any services.

I realize this is quite the rant over a silly place like McDonald's... However it's not just McDonald's... It's infiltrating everywhere and it's NOT okay! Rant done and so am I with McDs and if you're smart, you...

I have been here 2x in the last couple weeks. 1st visit waited extended time for 2 simple value meals. Meanwhile we watched a girl pass our order into 2 cars who refused order. Then she brings us that same bag of food they handed into 2 different vehicles that were still in drive thru while we waited at special parking location as we were directed. Promptly threw the entire bag of food away and left with nothing after discussing briefly with employee who gave us the bag how wrong and disgusting that is especially with all the Covid worries. We informed her we watched her give it to 2 other customers who pawed it over and handed it back...That's NASTY !!!

2nd visit and most recent used drive thru ... waited yet again this time 14 minutes in the parking spot we were directed by employee for a straight off the menu Big Mac and Double quarter pounder with cheese value meals. When we finally get the meals fries and Big Mac are cold being we were actually waiting on the quarter pounder. The napkins put in bag were all wadded up and appeared some were already dirty like they had been set down someplace that wasn't clean. If that's not enough of a hint that this place needs to get their act together .... A few minutes later my daughter texts me( she's riding home with her team), she tells me she ordered and paid for food with a couple other teammates in a combined order and her meal was never put in the bag even though she paid. The group had already left the location so no way to get amends or food and a 2+ hour ride home after a sports event late in the evening. Add all this together 3 strikes... I'd say that's enough reason to give this location ZERO STAR ...and maybe a visit from health inspector (so they don't pass food around b4 giving to the correct customer) and maybe a visit from corp McDonald's as well for some franchise review, training, inspections and performance evals. I don't expect much when go to any McDonald's other than quick and recognizable, maybe a bit of consistency....but this is a...

Worst management I have every seen. I now drive 14 minutes out of my way to the Raymond McDonalds where management knows what they're doing. This is the thing, every business is only as good as its team. When management doesn't have a clue, a customer can walk in and see it, immediately.

For instance, an older woman in front of me in line, telling the staff they feel sorry for them because they have to listen to the profoundly inappropriate music being played on an employee's phone that was so loud she could hear the disgusting lyrics. The employee agreed and reported that it was the manager's phone.

Another time I was there, I heard a manager complaining about a customer, saying it wasn't their fault that %#^^& didn't know what they wanted to order.

A friend of mine has a teenager who just quit working there who reported a manager stealing from the till, and another manager covering it up, and when it was proven on video to be true, in front of staff, the thieving manager was excused. Staff informed remaining management that if the thieving one stayed, they would leave due to having ethical issues with the way it was being handled. The thief was not only not fired, but scheduled to work with the staff who were uncomfortable with him. Now, staff are dropping like flies and reportedly, my friend's teen who had been offered management there quit the moment she was hired for a better position at a better restaurant, under great management.

Yet another time, I heard a manager making very inappropriate jokes with staff. If this is the working culture behind this particular location, of which I've never seen the like, then it's going to be driven into the ground.

To the owner of this Lee, NH McDonalds: heed your customers' warnings and talk to your lower level staff. Do not trust management to report the truth. You are currently...