Fran's Restaurant — Restaurant in Lewiston

My grandparents and I came to eat here, as they had advertised themselves as offering gluten free options. We are not horribly allergic, just intolerant to gluten that can cause some discomfort. Upon entering, it was obvious there was just one waitress working the front of house. She was kind and friendly, but obviously under a lot of pressure. I want to preface by saying that none of what followed was her fault. We ordered coffees, which came in dirty mugs. My grandfather (who is not GF) ordered biscuits and gravy, which he could not eat, because it smelled and tasted like fish. My boyfriend (not GF) ordered fruit crepes, which he had a difficult time eating as the raspberries tasted fermented. The silverware had spots on it. Our baked beans were okay, but the cups they were served in had unidentifiable food crusted to the side. My grandmother had to send her soup back as it was freezing cold when it arrived at our table. On the menu it was advertised as gluten free, vegetarian beef and tomato soup. Despite it being returned to the table reheated, she could not finish it. We had each, in pairs, driven an hour to meet here. We live far away and this was a halfway point for us. It was a disappointing experience. I politely took the waitress aside and told her about these issues. I asked for at least the biscuits and gravy to be removed from the slip, which she kindly did. As someone who had worked in kitchens as a cook, I understand that things can get overwhelming at times, but the restaurant was not remarkably busy. There are many things I can be understanding about, had it been just one of our orders being off. But this was our whole meal. When we filed out of our booth to leave, I saw that my grandmother had been sitting on a large duct taped patch where the vinyl had been worn away. I'm not sure who is responsible for the state of things here, but they seem to have abandoned their...

Wanted to try a breakfast place my daughter and I hadn’t been to before. Looked up the menu online and it looked pretty good, figured we’d give it a try. It was a full house, one of the waitresses when we first walked in was very nice but the other two looked like chickens with their heads cut off... my daughter and I were seated and one of the chickens asked if we were ready to order... no ma’am we just sat down... was placing my order with her when she came back and she was in a rush. Zero personality, kept trying to take my menu when I was trying to add things to my order. I subbed hash browns with my Benedict (iiiiick.) I wish I had just stayed with regular home fries. My sausage benedict was very watery from the poached eggs... my plate was soaked with WATER- I understand a drop or two but not a puddle... My crepe was outstanding! My grilled “homemade” muffin was black and unedible. I’d like to say I’d be back for that crepe at least but I can’t say that I will be. Besides only one friendly waitress and one good crepe- I didn’t understand what the hype was about at this place. I liked that they had crayons ready for kids- in a box, I wish more restaurants did that besides in a cup or in plastic looking cheesy. The decorations were cute and I liked the mugs I saw people drinking coffee from. Just need better waitresses who can handle the business of being a breakfast server. Don’t show your stress, ladies! Smile!!!! Make it look like you like...

Id give em 6 stars if i could. Review first, story second.

As soon as I moved to this area I wanted to know the best breakfast place that was closest to me. Sure enough Frans is 4 mins away or less. Its my go to for breakfast, I mostly get to-go. The food is great! It is always hot and fresh. Even with my customizations! Staff is always friendly and nice. And the price is right! plus they have home made muffins etc! Frans has NEVER let me down! They are alwayssssss busy every time I go, so they are doing something right!!!!

After living here and ordering occasionally for 2.5 years now....today I got home with my order... I sat down and I realized there's no bacon ....so I'm frustrated (because thats MY favorite part) ...so I call. I feel extremely bad now for having a frustrated attitude BECAUSE NOT ONLY did she offer to personally deliver the bacon...TO ME...when i got back there, they completely duplicated and replaced my entire breakfast .... she didn't just hand over some bacon which is all i expected and wanted...they completely remade my entire order, so it was all hot fresh and remade they even gave me ANOTHER muffin. Because my 1st order had one ....PLUS she gave me a gift card for the inconvenience. That was MORE than i paid for my entire breakfast. They went completely above and beyond what they needed to do! It was too much. Talk about making things right. And then some.

Go to Frans! And keep supporting local businesses. I know ill...