Whataburger — Restaurant in Lewisville

First off, I will admit that I was not born and raised in Texas – Dad was military so we moved here after my tastebuds were already fully developed, so that might have some bearing. That being said, I really do not understand why Texans think that Whataburger is the end all, be all of burgers.

I had mentioned to my nephew the other day that I never go to Whataburger to eat because it’s just not the first place that pops into my head when I think fast food burgers. My nephew, who was born and raised in Texas, looked at me like I had just started speaking gibberish and he was worried that I was having a stroke.

So, on Monday my nephew suggested that he swing by Whataburger to pick up dinner. I thought sure, why not. I ordered regular Whataburger with American Cheese, lettuce, tomato, onions, pickles, no mustard, and extra mayo. He got the meal, so I also received an order of onion rings and a diet coke.

The good first – those onion rings were perfect. Sufficiently crunchy outside and a well-cooked onion inside. I would go to Whataburger just for the onion rings and diet coke … but I’d have to go somewhere else for a burger.

Apparently, I upset someone by asking for no mustard and extra mayo on the burger. Is there some reason why the idea of “extra mayo” would encourage you to not just put 1.5 or 2 x’s the amount of mayo, but closer to 4 x’s the amount of mayo? There was so much mayo on this burger that the patty was slipping around the bun like a toddler on ice skates. I ended up opening up the burger and scrapping off about half the mayo to make it edible.

Once I got past the mayo, I don’t think that Whataburger actually seasons their meat in any way. If you take an unseasoned super thin patty, freeze it, defrost it and throw it on an equally unseasoned grill – you’re going to get a pretty bland burger patty. I know that you’re not going to expect fast food patties to taste like much, but I thought that it would at least taste like hamburger.

Also, what’s with the diced onion on the burger? With every bite a cascade of onion would fall out from between the buns like – well I was going to say snow, but it would be better described as hail. Why are the chunks so huge? Other places have either finely diced onions or onion rounds. The chunks that Whataburger uses make the whole sandwich unstable. The oddest thing about the large chunky onions is how little flavor they added to the burger. I don’t know if Whataburger keeps their onions in water after they’re chopped or what, but something has taken the sharpness out of them.

So, in summary – I wouldn’t say that the Whataburger burger was bad as much as it was blah. I would eat it in a pinch, but not if there are other options around. Could I maybe try the chicken or some of their breakfast offerings? Yes, but it’s WhataBURGER, so I would expect that the best thing on the menu would...

My brother ordered food for us last night and ordered a double cheeseburger with only bbq sauce on it. The burger was made with literally everything on it. It wasn’t even a miscommunication as the order was correct on the receipt, and they even used the yellow paper and plain stickers. That was the first issue, but that could be remedied. I drove to the location to get it fixed, wasting my time as well as gas. I let them know about the issue and all I got was “pull up to the second window and we’ll get you the burger.” There was no attempt at an apology or even an offer for refund for the trouble. This has happened at another location but they were genuinely sorry about it, and went out of their way to rectify it and even made up for the inconvenience. That’s customer service. Instead, she brings her manager “Michael Bernett” in after I requested a refund for just that burger. I would’ve let it go had they attempted to be apologetic or took the initiative to make up for the trouble of having to come back. So I let Michael Bernett know that I would like a refund of my burger as well. He goes on to say he can’t also refund the burger as it’s “store policy” which is an obvious lie as confirmed by their customer seduce team, as well as the other location that has good customer service. I’ve worked fast food previously, and know that if it’s the restaurant’s fault especially, you do what you can to right that bad experience instead of making it worse. So Michael and I go back and forth as he says “since we’re replacing it, we can’t refund the burger”. At this point I’ve lost all my patience with this terrible excuse for a manager, and especially a restaurant one at that. I tell him to keep the burger and to issue the refund instead. He looks confused for a bit, and finally leaves and comes back with a cash refund instead of offering if I wanted it back on my brother’s card which is what I wanted. Last thing I want is dirty cash during this pandemic. But seeing as I wasn’t given an option, I had to take the cash. Needless to say it was by far the worst experience I’ve ever had at Whataburger, and people like him are the reason restaurants get such bad reviews. They don’t own up to their mistakes and try to make it right. Corporate’s definitely...

Thinking I will Heavenly Father for allowing us on this Earth today. And praising His holy name amen. Let me start out saying today is Wednesday 16th of September 2020. The reason why I am starting today it's because I have been going to Whataburger a couple of times last week and today. So I want to tell my experience on this day Wednesday. I was in Grand Prairie and I was trying to decide if I want to stop at Whataburger drive-thru I'm in the car deciding if I go and drive through which I am trying to decide in my mind does onion rings that they have I can't help myself but I chose something different today. I decided that I want number 12 which it is a chicken fajita combo since this is my first time ordering it the lady that was taking my order said it was good. And I took on her word so I believe her. As I'm placing the order thinking about my past places that I eating chicken fajitas at good experiences but this is my first time at Whataburger getting chicken fajita wrap but also combo. After I got finished with placing my order I was told to pull up they have two lines I'm in the second one so the lady to the left they come by and get the payment was very happy and very cheerful. So she asked me before she went in did I need any salsa or ketchup I replied yes. So I know that when you get chicken fajitas or beef fajitas you have to get your picante sauce. This was worth it when I finally park the car on my husband lunch break I could not believe it how good it was to me. Like I said you cannot go wrong at Whataburger. So if someone reading this that I know you are if you visit Whataburger drive if you want something different and you like chicken fajita please try them out and let me know please do that for me. God bless the cook I wish I could shake your hand I do not know the restaurant number but I know it is under 30 and Beltline that is pretty much I can tell you. Sorry to tell you everybody can cook I'm just being real and you do want my honesty right. Thank you so much for the young lady that took my order and also very honest to me it goes a long way with me. I have had a another great experience at Whataburger God...