Raising Cane's Chicken Fingers — Restaurant in Lexington

THE WORST PLACE EVER – HORRIBLE SERVICE AND COMPLETE DISRESPECT FOR CUSTOMERS! I have NEVER experienced such awful customer service as I did at Canes! This isn’t just bad service—it’s a slap in the face to anyone who chooses to spend their money here. The staff act like they were forced to work, showing zero respect and absolutely no interest in doing their jobs properly. The wait time was RIDICULOUS! After what felt like an eternity, I finally got my order, only to find that the food was cold, stale, and looked like it had been sitting out for hours. The fries were rubbery, the chicken was dry, and to top it off, they gave me the WRONG sauces. When I politely asked them to fix it, they didn’t even bother to apologize. They just stared at me with a blank expression, as if I was the problem! Cleanliness? A complete joke. The tables were sticky, trash was scattered everywhere, and the floor looked like it hadn’t been cleaned in days. The bathroom? Absolutely disgusting—I wouldn’t even send my worst enemy in there. FINAL VERDICT: Canes is a disgrace. They take your money, treat you like garbage, and don’t even have the decency to serve fresh food. If you value your time, money, and dignity, STAY FAR AWAY...

We were visiting from Cincinnati and always went to Cane's on Nicholasville Road. We dined there this past weekend and the experience was great. We decided to visit this particular Cane's because it was across the street from our hotel. The rug below the drink station was wet and the floor was very slippery and greasy under our feet. Watched several people sliding on the floor. Before my husband could get the words out about the condition of the floor, I went down on my hands and knees hard. My drink went all over me and floor. People came out afterwards, once my husband helped me up, but no one ever asked if I was hurt. As we were finishing our dinner, a gentleman came to the table and asked if I was OK. He identified himself as the General Manager but didn't give his name. I told him I was very sore from falling but would be OK. He said to let him know if anything happens to me as a result of the fall. That was it. I guess if the food wasn't so daggone good, I would be more upset. But I will never return to this particular location. The other Cane's in Lexington is always clean, always has Crew members cleaning and working our front and are...

I have always loved Cane's and was excited to try out this location. When we went up to order there was probably 3 or 4 different employees standing around looking confused. There was one employee who when we went up to the register that just said "Sorry, I can't take your order" and proceeded to step back and start talking with another employee. Then when another employee ended up coming back to take my order I asked if they could split the payment up between two cards. None of them seemed to know how except one employee who said it was possible. No one really seemed interested in making sure the customer was taken care of and we didn't end up getting to split the cost between two types of tenders we wanted to use. After we finally were able to get our order in and pay I noticed, like mentioned in a review 10 months ago, that the floors were slippery and greasy. After not too long of a wait our names were never called out loud (even though they took our names) and I looked to see our food sitting on the counter. Overall this was a very bad experience. If I didn't love their chicken and sauce I would never go back to...