Starbucks Coffee Company — Restaurant in Lincoln

At 4:30 on January 1st we ordered a $7 latte that was served lukewarm and only 2/3 full. Upon asking for a remake we got attitude by the young woman with braces saying she prepared to drink according to the machine. We literally went back and forth for 2 minutes with me explaining to her the drink is cool and not full, but she could not comprehend continue to make excuses. The drink was so cool the sleeve wasn't even necessary and you could put the cup to your cheek without hesitation, I explain this concept to her but yet again no comprehension and excuses. We finally got the drink remade and with trust we left the Starbucks, but the reason why I'm writing the review is because the drink was still again only two thirds full and very cool. For $7 we just expect the drink to be made according to standard nothing more, and especially no attitude if the drink is made wrong. On the other hand the older woman cashier was very nice and polite I wish we could have dealt with her in...

I went to this Starbucks on Christmas Eve day. I was the only one in line. I had a free coffee on my app. I tried telling the young man at the counter and he told me he needed my phone for the bar code. I tried to tell him there was a code and he said he needed to scan my bar code on my phone. He took my star points but that was not where my free coffee was. He was so busy talking fast and not listening to me that I have now lost 150 star points and my free coffee. I am relatively new to the Starbucks app and he was in such a rush to get me out. We had another disagreement about how to purchase a gift card using the app with my money. He kept telling me that I cant use a gift card to buy a gift card. I didnt want to do that. He said starbucks wants to keep the money coming in. He was so unhelpful and friendly. I live out of town so I can't even go back and work with a manager to fix the situation. The coffee was lukewarm. Worst experience in...

I understand the last hour of being open not wanting to do a whole lot, however I was appalled at the service. Major attitude from the staff, basically ignored me so they could keep talking, no attempt at making conversation or eye contact while I was ordering, then when my order was done they just set it on the counter and didn’t call my name or make any attempt at letting me know it was done. Referred to me as “the lady” when talking with her...