BM Motor Cars — Local services in Linden

🚨FRAUD/SCAM ALERT!🚨 First -- they make you write a fake "5 star rating" while you sign the contract, thus the inflated rating. AVOID AT ALL COSTS -- ESPECIALLY when buying a luxury car.

They damaged a Porsche Cayenne which they sold me while I signed the contract and handed me a car that was NOT in the same condition as when I had test driven it two (2_ hours ago.

Buying “AS IS” does not mean the SELLER can damage the car while you sign a contract and hold the BUYER responsible !!!

I don’t often take the time to write reviews, but my recent experience with Leslie absolutely deserves recognition. From start to finish, Leslie went above and beyond to ensure that my experience was smooth, stress-free, and genuinely enjoyable. This level of service is rare these days, and it’s clear that Leslie truly takes pride in what she does.

First and foremost, Leslie’s professionalism stood out immediately. She greeted me with a warm, welcoming attitude and made me feel like a valued customer from the moment I walked through the door. She was incredibly knowledgeable, not just about the cars and services BMMotors offers, but also about the entire process—from financing to after-sales support. Every question I had (and I had a lot!) was answered with patience and clear, honest information.

What really impressed me, though, was Leslie’s transparency and attention to detail. She never once pressured me into a decision or glossed over anything. Instead, she took the time to walk me through all my options, pointing out the pros and cons of each vehicle I was considering. It was clear she genuinely wanted me to end up with the right car for me, not just the most expensive one.

Leslie also coordinated every step flawlessly—from scheduling test drives to handling the paperwork with efficiency and precision. She kept me updated throughout and even followed up afterward to make sure I was satisfied and everything was running smoothly with the vehicle. That kind of thoughtful follow-through made all the difference.

In short, Leslie transformed what could’ve been a stressful process into a genuinely enjoyable one. Thanks to her, I left BMMotors not just with a great vehicle, but with total peace of mind and confidence in my purchase. I can’t thank her enough for her outstanding service and care.

If you’re thinking of buying a car or even just exploring your options, I highly recommend you speak with Leslie at BMMotors. She’s a total professional, incredibly kind, and truly goes the extra mile for her customers. I wouldn't hesitate to work with her again...

Date: April 8. 2025 Better Business Bureau Subject: Complaint Against BM Motor Motorcars Regarding Vehicle Purchase and Failure to Provide Title, Plates, and Properly Functioning Certified Powertrain Dear Better Business Bureau, I am writing to formally file a complaint against BM Motorcars, located at 1835 W Edgar Rd, Linden NJ 07036 regarding a vehicle I purchased from them on January 18, 2025. The dealer sold me the vehicle with a certified powertrain warranty, specifically covering the engine and transmission. However, I have encountered significant issues that have not been resolved, and I believe I have been treated unfairly. Summary of Issues: Vehicle Defects: Shortly after purchase, the vehicle began showing engine and transmission problems, despite being "certified" by the dealer. These issues directly contradict the assurances made at the time of sale. No Title or Plates Received: As of today, I have not received the legal title or license plates, which the dealer was responsible for providing. It has now been several months, and I am unable to register the vehicle properly or drive it legally. Lack of Response/Resolution: I have made multiple attempts to contact the dealership to address both the vehicle’s mechanical issues and the missing paperwork. My efforts have either gone unanswered or been met with vague promises and no concrete action. Resolution Sought: I am requesting that the BBB assist in obtaining one of the following resolutions from the dealer: Full and proper repair of the engine and transmission, per the certified warranty. OR a full refund of the purchase price. Additionally, I request immediate action to provide the legal title and license plates as required by law. The actions (or lack thereof) by BM Motorcars have caused considerable stress, financial hardship, and a lack of transportation. I hope the BBB can intervene and help ensure a fair resolution. Thank you for your attention to this matter. Sincerely,...