Group of 4 and we visited last night, 11-1-24. Bar closes at midnight, we arrived at 1125. Yes I know it’s close to closing time, we only wanted a drink. We are staying at the hotel and our first time to visit the bar.
Arrived and was greeted by a nice gentleman. We wanted to grab a quick drink and see the outside. He told us it would probably be best to grab it at the bar and walk outside. He took us to the bar and told the bartender she had some customers. Her response was “no I don’t I am leaving soon.” He said we have an other bartender so have a seat. We sat down and a lady came and took our order. She then told us we would have to get it to go since it was last call. We decided we could go to our room and make a drink since we had to get it to go anyway. Told her we didn’t want the drinks and she told me she was starting to make them (she had a plastic cup and was standing at the beer spout about to pour one). Told her no we don’t want to stay, seems yall don’t want to serve us since is so close to closing. Then the lady they didn’t eat new customers chimed in saying how it’s last call for everyone “buddy”.
We left without another word as she was still mouthing. We were in the elevator and going to our room at 1133.
Now I understand last call and closing time. But 35 minutes prior to closing time is not closing time. And a to go drink in a plastic cup. Not this guy. I will take my money elsewhere. Plenty of options. From the reviews it seems to be common.
We chose the Hilton Garden Inn because of the rooftop bar. I should have believed...
Read moreThe service here is extremely slow and on top of losing our food ticket, there were food items we didn’t receive that we ordered. We were there pretty early for a birthday party so it wasn’t busy yet but still the service wasn’t good. I asked to for my ticket and to speak to a manager and that took another 45 mins before he came out. His name was Patrick Buchanan he tells us yea we messed up but it’s nothing he will do about it, he was extremely rude and while asking for the name of the owner he ignores me and walks away as if I’m not speaking, I’m sure the color of my skin had a lot to do with his lack of respect. Our server for the night apologized for Patrick’s actions and went on to tell us he plans to quit because of poor management and to make sure we do more then just leave reviews because the company does not care about the poor ratings. On top of it all as I’m waiting on my vehicle a random gentleman who is also waiting ask me “how was your service up there” His response “this place is awful, we just ended up leaving” I gave him the name I was given downstairs, A Mr.Kevis but he said he will just voice his concerns on social media. My main issue is with Mr.Buchanan I think his actions were very inappropriate and extremely offensive for him to dismiss me as if I was nobody, that’s not the behavior of management. I wasn’t asking for anything free I specifically said we have no problem paying for our food but at least address the fact we had many many...
Read moreI was here with my friends today for dinner, and my experience was not as expected. The food was awful and overly sour, and the drinks were not good at all. I ordered mocktails, and they were too sweet. After finishing the first flavor, I thought the second one would be better, but it was even worse. I asked not to add sugar, yet they added a lot more.
Besides the food, the server was very disrespectful. We hadn’t finished our drinks/ meals but she handed a to go box without us asking. We certainly wouldn't take out food that was so awful which we couldn't finish at the first place because of its terrible sour taste. Also, when we asked if we could stay after paying, she said, “You have eight minutes,” in a very rude tone. Even if the restaurant was about to be closed, she could have said in a polite tone. She seemed to hate us and spoke rudely, asking us to pick up trash and do everything ourselves. I don’t know if she is bad with every customers or it was just us whom she treated so badly. I understand that she might have been tired, but this is not a good way to treat customers. My friends and I tried hard to stay calm to avoid any chaos, but I wouldn’t recommend spending money here. We spent around $200, and it was not worth it at all. Perhaps the mandatory gratuity tip affected the service. The only good thing about this place was the view. Overall experience was extremely disappointing, was there to enjoy my time with friends but returned home...
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