Popeyes Louisiana Kitchen — Restaurant in Little Rock

I came in for a quick meal with my kids. They greeted me and I started my order with a young cashier who seemed to struggle with the register but she was being sweet and apologetic. The person bagging food was a middle aged black woman who was being very abrasive. I noticed they rang up the wrong thing, and repeated my order. The older employee was fussing at me that it didn't matter what was rang up because she would give me the right food. But the total was very high. I said but I don't want to pay more than what I am ordering. She got upset and was yelling that she didn't want to do a void. I said, but I don't want to pay more than I owe. So I paid the bill which seemed extremely high. Asked for receipt. It was rung up as 4 kids meals instead of 2 and more expensive meals than what I ordered. So now I needed the manager for a refund. Now the aggressive employee was slamming stuff, rolling her eyes and fussing. The manager apologized and said she couldn't refund to my card, so she gave me cash refund instead. I was saying this is not right to have your employee yelling at customers just because they don't want to pay for stuff they didn't get. She came and apologized saying she would fire her but she couldn't say much because she was short staffed. She explained she was new management trying to weed out poor employees but needed the bad employees for bow. I said but I am not here to get people fired. I just wanted a meal and to pay what's fair. I was fine and then that employee stared making fun of me to the next customers who were shaking their heads, muttering "white people", since they hadn't actually seen the whole issue. The manager seemed very embarrassed but not authoritative and didn't take the employee aside or stop her from yelling. She seemed very intimidated by this awful employee. This employee also then came thru the dining room where we were eating with my two young kids and stared muttering and slamming chairs in and scowling at us. Never again will I go here. Employee should have been at least sent home or pulled aside for...

TODAY 7/31/2024 I went through the drive-through at the Broadway location, & ordered a two piece combo the thigh and the leg TERRIBLE; they were both dried up and there was hardly any chicken. The mac & cheese was full of grease and brown chunks in it. I drove around to the other side of the building and had to get back on the road to do so because of the heavy traffic and the downtown area. I stepped out of my vehicle and went into the Popeyes inside at the register and stood in line and waited my turn, to ask for a manager to replace one of the pieces of chicken in my box. It was HORRIBLE! I was meant by a frustrated employee who was disgruntled named TAYLOR, who was very rude to me and said that she would text her manager and ask if she could replace it or not while I was sending there. There were four other people coming in and out of the restaurant saying that it should’ve been replaced already I stood there for another 10 minutes while four people were checked in and out in the line. TAYLOR had went to the back of the restaurant behind the cooks to hide from me and never came back. I was still standing there 15 minutes later and the lady at the cash register was very nice. She told me that TAYLOR would have to be the one to determine if they replace the piece of chicken or not, TAYLOR came back to the counter and said that they were not willing to replace it. I said well I’ll show this picture on my review today online it was terrible. The mac & cheese was full of grease and was terrible …chicken was dried up and hardly no meat on it!! All I wanted them to do was replace one piece of the chicken and they would not do it. They gave me NO honey for the biscuit. They gave me NO hot sauce. They gave me NO napkins and when I asked for a fork, she said “here you go” and threw one on the box TERRIBLE CHICKEN. THE SERVICE AT THIS LOCATION IS NOT GOOD TODAY!! ALL I WANTED WAS A RESOLUTION. INSTEAD, I WAS MET WITH...

The lady at the window rude for no reason and is not honest about the money she is collecting from customers. She needs customer service training and probably continued training after that. She had a scowl on her face when I approached the window. She didn't greet me or even return a smile. She just said my total. That was fine. The problem came about when I asked for an extra sauce for my tenders. First, she gave me the wrong sauce, to which I politely told her that wasn't the correct sauce. That was met by her rolling her eyes and snatching the sauce off of the box she handed me. I then asked for an additional sauce and she very nastily told me I only get one and would have to pay for another one. I was still polite and told her that was fine and asked how much. She rolled her eyes yet again and said "it's like .39 cents" I said that's fine I'll pay and then I handed he .40 cents only for her to ask "what's this?" I was just as confused by her attitude as she was by a quarter, dime, and nickel. I told her it was .40 cents and asked for my sauce. She handed me a sauce and then just stood there and asked what I wanted now. I told her I wanted my penny. I asked for it because I frequent this location often during the work week and have never paid .39 for extra sauce. I knew she didn't ring it up which is crazy. I don't mind paying for anything extra but I'm not just going to give her .40 cents for her convenience. Imagine if she did that just half the customers during the lunch rush. Her attitude got even nastier when I asked for my penny. She started mumbling under her breath and asked the manager for a penny. He opened the register for her and when he noticed the .40 cents I gave sitting there he told her to put it in the register. She...