Chick-fil-A — Restaurant in Little Rock

As much as I love this place, I will never eat at this location ever again. The managers do not know what they are doing, and you get different stories from each of them. There seems to be no manager in charge of them all. If one manager tells you something, another can override what that manager says, meaning too many leaders and not enough soldiers. One manager was going to replace our meal that was messed up. My daughter walked there to get it just to be told by another manager that they will not replace it but will put it on my debit card. We did not want the refund, just the food. Now my daughter has to walk back home to get my card and walk back there. I will hold that manager and store responsible if something happens to her as I am a disabled combat veteran and cannot walk my self. Now, instead of keeping my money and just fixing my order, I am eating elsewhere when my refund comes in. Your...

Update: they've really been on it, and check to make sure I'm getting what I asked for. I appreciate how this location goes above and beyond. Thanks! 😁

Love this location, they are top notch. They try to always get my order spot on, most days. It's appreciated the extra mile taken for the quality enjoyed. However, I never sip my drink until I get to work, my hands are always full. This is probably the 8th or 9th time my drink, clearly marked "Dr. Pepper" was instead a Diet Dr. Pepper. Idk if someone just doesn't care to restock or are putting the wrong syrup on the wrong line. Either way, it's gross and disappointing. Also, their hash browns are typically soggy or mushy, never crisp. Fries are typically immaculate, though. I know this isn't the case most days, but it should be consistent as that's what this brand is known for. Thanks for your time and...

Ordered on line. Got there & a lady ordered at the speaker in the other lane . I waited she got her food. I waited at least 10 min for a regular chicken deluxe, fruit cup & lemonade. I was the only other car. Someone comes out to say what did you have. Are you serious? A 10 min wait so I told him I didn't want it & to refund my money & send me a manager. Well the manager Brian or Bryan wouldn't come out so he sent a young lady out. I got corporate # & will be giving them a call. I know a young lady who works there in the day time & she said she heard the night crew is something else. On cell phones & talking amongst themselves. No work or professionalism at ALL. On top of no one seemed to know corporate # when I asked at least 3 people before the young lady brought my money. Thought bringing it downtown would be great but the service at night...