Visited this restaurant for the first time this week. Was joining a large group of friends for dinner before heading down the street for a show. Called ahead to warn them that I would need extra assistance because I was blind and had menus questions. Met one of the managers when I arrived, who seemed very friendly and helpful, and gave me a few options when I’d aid I was hesitant about knowing what to order, since some of the prices were very high… I was particularly interested in the lobster mac and cheese, but it was priced at about $30 for a full entree, and I was told a side was “only one or two little scoops,” so not much for a meal. When the manager offered to help me on pricing, I eventually decided to give it a try… but it took about 45 minutes from the time I arrived just for me to order my food, which seemed a little excessive since I knew what I wanted well before this.

Food ended up being pretty good, thankfully it was served in a dish that wasn’t hot (I’ve been brined by hot plates at restraints before, and this was served in an actual skillet), and I did enjoy the taste of it… but I did not value it at $30 for just the single portion. My drink was also taken away from me when my food arrived, which was a little irritating, but I never got the chance to ask about it since no one came to check on that for me.

When it was time for us to head out and pay, I had overheard from the other group members that they were limited in splitting the checks… and when I asked about this and tried to see if they could make an exception for me, since I only had a card and wasn’t sure exactly how much I was going to pay, I was told they would “figure it out.” However, no one ever returned to tell me my amount, take my payment, or even give me a receipt, and I left not knowing who paid for my food or how it was figured out… so now I’m under the assumption that I have to get $40 cash to someone that doesn’t have digital banking options, when I rarely see them or don’t have their contact info.

Overall, I’m not happy with how they handled this situation, since it seemed like I was basically ignored once the rest of my group showed up, even though I explicitly asked for extra help, and did everything to tell them that I was blind and they said they had previous experience with blind patrons before. I’m also not happy with the high price for the service I paid, since I could have ordered something much more affordable if I knew it was going to be this disorganized… and it makes me really upset that my needs weren’t being met properly and I was being ushered out of the restraint before I got the chance to ask any questions.

I’m likely not coming back here, since there are at least a few other places in the area where I’ve had much better experiences, and the value for the money I paid would be much more worth it if I chose to dine elsewhere. This is also a bit far away from me, since I live in Lakewood and am much lower to the Arvada location anyways, but after this experience I likely won’t be trying them anytime soon either for fear of a repeat incident.

Overall thoughts: food is good but overpriced, service seems good but is strongly lacking, and accessibility is NOT very strong at all. Would not recommend.