Tropical Smoothie Cafe — Restaurant in Livingston Township

This used to be my favorite go-to place and I would recommend it to everybody but lately with the new people that are showing up behind the counter the service, cleanliness, as well as quality has gone down dramatically. I love the place and it really had great potential but the last few times I have gone in there have been largely disappointing and unfortunately I do not think I will be coming here or bringing anyone else here again until I can be reassured that someone will be working on some of these issues. The customer service has been rude, sparky and terrible. No smiles or friendly "hello" when you come in anymore and if you ask for anything more than what is on the menu you get a scowl and an eye roll (i.e. a smoothies with EXTRA strawberries). The past 4 or 5 times I have gotten food for either myself or someone else from there it has been cold (specifically the chicken) when you bite into it immediately after its served and I have even asked multiple times for them to warm it twice or to ensure it's fully warm before they serve it. As far as the cleanliness goes it's nowhere near as clean as it used to be when you walk in. You can see dirty utensils, the floors are nasty and full of food (which I understand happens but even when it isn't busy it should really be kept up with) and the tables have not looked like they have been wiped down in days, there is food, sauce, etc on them. It really does have potential and is a great place, it used to be; but somebody really needs to do something about the employees and their attitudes and how much effort they put into their jobs. They seem to have no pride or manners and not only do the food and smoothies reflect their lack of effort, but the experience as a whole...

I ordered 2 smoothies online, for curbside pick up. Arrived at your restaurant early, and waited 10 minutes past the time the e mail said it would be ready. I sat and watched as others went in and out receiving their orders in a timely manner. We decided to go in and get oursx, and the lady behind the counter asked if I had an online order, and my name. She told me my order was almost ready, as we stood another 15 minutes waiting for our order. She finally came over, asked my name again, and then informed me they were sitting right there ready the whole time we were waiting. I understand that it may be hard to run outside every so often, and keep the store running smoothly. I didn't mind at all going in the store to pick up my order, but the service once i was i side was very frustrating. I do not mind waiting for items when a place is busy, but to have it sitting there ready, and not be told is a little to much. On the other hand your store was clean, and has a...

This Smoothie place is so worth the stop. Nestled in an outdoor strip mall on the main drag just yards west of Panera Bread is this hip joint where you will be greeted upon walking in by cheery staff. The modern art and colorful atmosphere compliments the AMAZING smoothies! Cultural well-being initiatives are just one of the reasons to make this your mid-shopping day smoothie venture. The accessible parking right next to the mall ramp and the accessible bathroom which is very well maintained are key points for a midday shopping rest stop. The staff is joyful, helpful and amazing! Despite looking like something the cat drug in post Christmas shopping I was greeted with smiles and courtesy. This business deserves every...