Domino's Pizza — Restaurant in Lockport

I had one of the worst experiences at this Domino’s location. The entire place was extremely disorganized, and the employees seemed like they couldn’t care less about the customers.

I first went through the drive-thru, waiting for about 10 minutes, but no one showed up to take my order. Frustrated, I decided to go inside, hoping for better service. Unfortunately, things only got worse.

I stood at the register for over 20 minutes, waiting to pick up my order. Not a single employee acknowledged me, even though several were standing around doing nothing. The cashier saw me waiting but kept walking to the back to box pizzas instead of helping me.

What really baffled me was that there was a manager making pizzas at the time. When a truck pulled up to the drive-thru asking for a manager, he left to handle that. Instead of the cashier taking over and helping customers at the counter, he continued making pizzas, leaving me and others completely ignored.

I understand they may have been busy, but this is unacceptable customer service. I was just there to pick up a pre-ordered pizza—it should have taken a few minutes. Instead, I wasted over 30 minutes waiting, and my pizza was cold by the time I got it. It had been sitting on a rack, not insulated, getting colder by the minute.

I was incredibly patient, but this was beyond frustrating. Please work on properly managing your staff and ensuring customers are helped promptly. What happened today was a complete failure in service. If I can give this a zero I most certainly will!...

I would say that this is the worst domino’s location we’ve ever been to! First of all, we got there a few minutes late when I got the notification that our pizza’s were done. We wanted to simplify our pick up so we went through the drive-thru for our convenience because we have our child with us. Two cars in front of us and when it was our turn the man left and we were there for a good 5 minutes waiting for someone to attend us! We thought that was odd and our child was getting fuzzy so we just drove to the parking lot and my husband went inside the store for pick up. This is when everything went down the hill. My husband said there were five staff just standing around doing nothing! I don’t think they care nor feel the urgency of the customers placing orders or picking up pizza. I almost came down to see what’s going on because he was there for almost half an hour just to pick up pizza. Did I say almost half an hour?!?! You don’t believe me?! Watch your footage from yesterday around 7pm ish and you’ll see how horrible is the wait time. I can’t even fathom how this location works at all to be honest. Make a surprise visit. It doesn’t even end there, I ask for one of the pizza’s we’ve ordered to be square cut since my son likes them that way and it was not made it that way. Why give an option if it was not going to be made the way we want it? I had to cut it myself when we got home. Again, worst domino’s location we’ve ever been to! Contact me. I would love to speak...

Do not order from here if you live in an apartment or condo. They do not do delivery to apartments or condos. They will take your order. Even take a pre paid tip if you add it. Once they arrive they will frantically call you from the parking lot to come outside and get it. They refuse to enter your building, walk upstairs, and bring it to your door. I have ordered from them 5 different times in the last year and a half. Three different drivers. First excuse was that I live in a high crime area. I live in what is essentially a retirement community. When I complained my next order was overtly shaken up and the pizza box dropped. I figured bad apple driver. Nope.Then I was told it was corporate policy to deliver to parking lots. Then it was covid. It's not a matter of safety or policy. Bottom line.They do not do stairs. They do not complete their deliveries. I have delivered food on and off for 20 years. If I refused to bring the food to the actual door of the residence I would have been let go. If you want to pick it up its dominoes. You dont get dominoes for quality. You get it for cost and convenience. They dont do convenience or delivery in the logical sense...