Jimmy John's — Restaurant in Lockport

So I was in the burbs, had a taste for the JJs, and chose to stop in at this one bc it had the highest reviews of the ones in the area. Boy, what a mistake.

I rolled up/in w my bby and order about $20 worth of food bc I was hungry and would have some for dinner…: the chickie at the counter says she doesn’t take $100 bills… whelp. That was going to be a bit of a problem, bc I would need to go to the bank to deposit it, otherwise…. I have some smaller bills. So I decide to just pay for the sammy and leave the rest. Well. They couldn’t even ring up a split payment of cash and a little debit for me to pay the last $2 on the Sammy. So, they “give” it to me for free. A BLT.

I bounce to hit the bank and the gas station… bite into the sammy and realize it’s not a BLT! It’s something else entirely. A “countryside” something or other…?!?! Finish my errands, and go back to the same JJs.

Roll back in w my mini, and let them know the sammy was all the way wrong. And I decide to take the items I originally left bc now I could pay w my card. They said not to worry about paying for the extra items. Sure, now. And I take my sammy and roll back out.

The sammy was still pretty bogus. Super drippy and messy and idk not what I was expecting in my JJs visions I’d been hankering for.

Bottom line: the store is run by literal humanoid robots, and you better bring your digital shekels to do business w them, or risk having your foods confiscated!!! (Which aren’t v good, anyway… I’m looking at you drippy BLT that needed two plus ppl to put it together and the pesto...

I’m not even kidding I went in because Panera bread was closed at 2 pm figuring I would give this location a try even though it had an under 4 star review They said that they were busy due to homecoming and wouldn’t be taking any more orders for the night Like not kidding I said are you serious so your saying you wouldn’t take my order yes I am saying that could come back tomorrow or go to another location smh will never visit this location again and I’ll be sure to call corporate and inform them of their lousy store

To store owner/ most likely paid employee Your responses like a slap in the face you guys already failed to meet any common standards of decency/customer service and you coming to me saying that you’re sorry about my experience and here is some work to do because we are too indifferent to do it and won’t forward the info where it’s supposed to go by our selves to address a situation that should have never happened in...

I ordered my sandwich at 4:53pm. 12-31-23. Got a notification at 5:17 pm the sandwich was out for delivery. 6:04 I called Jimmy johns to see where my food was Only to speak to a "ROB", which was extremely ignorant said he was the store manager. No apologies no explanations of where my food is? Just ma'am it must have been delivered to the wrong house, but I can have another sandwich out to you in 40 minutes. Really? So I'm supposed to wait for 2 hours for a sandwich which is promised "freaky fast". & how do I know it will actually be delivered? He said I can't promise you will get your food. So is this what JJ does now? Order food take peoples $$ but dont give the food? Thats stealing. I will be in contact with the corporate office & hope I do get my refund back. BBB willbe hearing of this and the...