Little Caesars Pizza — Restaurant in Logan

I made a phone order for 4 pizzas at 10:40pm and they told me that it would be ready in about 15ish minutes. I got there around 11 and went up to the doors, but they were locked because they were closed. I was looked at by a worker but was ignored. I called the store after 5 minutes of being there and they almost didn’t pick up. They told me that they had thrown away my pizzas and they wouldn’t let me pay because it was past 11. I let them know that the lady on the phone said about 15 min and I was there about 15 min later. I understand they close at 11 and they are trying to leave, but I was told by a worker to come pick them up in about 15 min. I am the General Manager at another restaurant and when someone has food to pick up, even if it’s not paid for yet, we keep the register opened until we are about to leave after closing up. Even then, we call the customer to see if they are on their way. We serve every customer even if they come at closing. It’s disappointing to see poor customer service just because they wanted to close...

Most people know what quality of pizza they are going to be getting here, that is not the subject of this review:

The problem with Little Caesars is their service and their inability to effectively communicate with the customer. Would you like that deep dish pan pizza? Prepare to wait 20 minutes for the privilege. How about an extra most Bestest pizza? Prepare to wait 20 minutes. Oh, the deep dish is only available after 5 PM on Saturdays or certain other select times during the week. None of this important info is displayed anywhere on the menu.

If a company who prides themselves on having pizzas ready to go via a drive through aren’t going to make the food for you until you actually order it, then they need to make sure that information is clearly displayed on their menu. They don’t seem to care that you have to wait 20+ minutes for “fast food”, perhaps the longest wait anywhere in Logan.

Plenty of other places to choose from who actually serve you quickly. Little Caesar’s will be waiting a LONG time for my return as a...

Terrible experience, that just doesn't end. Wife ordered in the drive thru, waited at the window for a few minutes, no one was there, and then pulled to wait stall. After 20 minutes, she went inside to see what was going on. They hadn't even made her pizza yet. She leaves the store after an hour just to order crappy pizza. I called an complained, they said they would make it right by mailing a voucher to compensate. They mailed a voucher for a cheese pizza. I went back, requested a cheese deep dish(which is what we had ordered). They gave me a 5.00 round cheese and then charged me for the deep dish because I didn't have my previous receipt from two weeks ago. I guess I shouldn't expect more, but I do expect to be treated better, especially after the first fiasco. I am done with Little Ceasars. I'll buy my pizza elsewhere where I'm treated better. The other chains offer better pizza anyways with a 15 minute wait at worst and they are competitive with...