Bixby Joe Coffee & Tea — Restaurant in Long Beach

Been coming here for over three years, food and coffee are pretty good but after my last 2-3 trips here I did not appreciate the service. Also the way they nickel and dime you here is a turn off, prices here are already a bit much on some items (some items are fair but others are not) and there’s an advertised matcha mushroom drink that says “plant based” on it, but is made with whole milk and they want to up charge you to change to plant based milk, false advertisement?

Trust me when I say I know the customer isn't always right, but the customer should not be talked to in a rude, condescending way when an issue with an order is brought up. Telling a customer you repeated the order several times over the phone is a great way to replace the blame (of which I corrected her twice and on the third time I swore we were saying the same thing and agreed on the order).

But that's just me, I would still recommend this place to others, just don't expect them to go above and beyond with their service or admit they made a mistake, they'll blame you and then say they'll take back their food and refund you AFTER you go back and forth several times and get made to feel bad. In all my years that I was in the restaurant business I never spoke to customers the way they are allowed to speak to customers here. I usually never feel the need to get upset but this time I decided to return the rudeness and decline the refund since she made me feel bad saying “you can give me back the food and then I’ll refund you”. I felt like I was being accused of trying to get free food. It was a great three years, good...

This really is the "Best cup of Joe in the neighborhood." The atmosphere is friendly. There are about 30 seats inside and about 14 seats outside. I have been here several times in the late afternoon during the week, and it is surprisingly full, but I have always found an empty spot at a table to do some work. Today I came around 7am on a Monday and it is mostly empty. The barista was so kind to let me exchange my coffee, as it turns out I really didn't like the Colombian roast as it is a medium roast, but seems more on the darker side. So the Hawaiian Hazelnut is also a medium roast, but on the lighter side, delicious and now my favorite here. A 16 ounce cup is $2.45. I always tip! I come here just for the regular coffee, but there are snacks, smoothies, wraps, paninis, bagels etc. I just found out they have wifi, so great homework station! This is a sweet place to chill. I totally recommend checking it out when you're in the...

I wish I liked this place but can't force yourself to like something that isn't great. I ordered a bagel sandwich and waited over 30 minutes. I only had the courage to ask if my bagel was being made after I saw people who ordered after me get their bagels. It turned out, they forgot about my order. I would've given them the benefit of the doubt if it was busy but no, there was no line and it was nice seeing that the workers were talking to people but I felt rejected and cast aside like nothing. I would not recommend going to this place unless you like waiting and feeling like a cast away. Sorry but Starbucks would never treat me the way they treated me. Even when I spoke to the manager, they didn't offer me anything to make up for the long wait time and the fact they forgot...