Cold Stone Creamery — Restaurant in Long Beach

this past weekend i came to coldstone and it was my very first time, and a beautiful sweet young lady named nicole helped me out, she was so understanding, and allowed me to sample whatever i wanted and walked me through all the signatures, i felt so bad because we spent like 10 minutes discussing the signatures but she was super patient and super kind, i went with a got to have it “cheesecake fantasy” but i replaced the ice cream for mint, and the blue berries and strawberries for brownies and chocolate chips, if you ever visit, i 10/10 recommend!!! we were making small talk as she made my ice cream and she honestly felt like my daughter! she was so kind, seeing a young lady so energetic was so refreshing. if management is reading this, she’s a keeper!!! never let her go!!! if you stop by coldstone, ask for nicole, she will provide the best customer service you have ever...

First, I asked if we could have the boo batter signature ice cream and the little lady who helped us looked at us with confusion. I proceeded to say it was the one in the picture right in front of us on the ice cream counter and to make it just like that (same toppings and all), she squinted and said huh and then rudely asked what size. She literally sprinkled the toppings, mixed it once, and piled it onto the cup. She did this for two of the same order. Mind you, the halloween oreos used in the boo batter signature recipe were behind her yet she didn't even notice they were there because she used regular ones. How do employees not know about seasonal items and what actually goes in them? Are they not trained? I am very disappointed as both cups looked like runny mush, I was embarrassed to walk out with them. Would...

I visited Cold Stone Creamery in Bixby Knolls, California on Atlantic once again. I always have pretty good service and the owners are such a delight but this time Nathaniel made my ice cream he went above and beyond. I love the signature ice cream "That's How We Roll, one of the older signature ice creams and Nathaniel was willing to find the ingredients and create it for me. His attitude was superb, and energy so inviting. My experience was a sure 10+ because of his willingness to help and go above and beyond. Great employee and pleasant person...