Jersey Mike's Subs — Restaurant in Long Beach

You can count on the fact that the food is always good here but the purpose of this review is regarding the employees and service at this establishment. While waiting in line, I observed how the employees behind the counter spent time addressing each customer. On one occasion, it looked like there may have been a mistake on making an additional sandwich for a customer but they were able to handle the error professionally and ensured the patrons that the error was on their end. I appreciated that every service with a customer today came with a smile and it made the people who came into their store appreciated and acknowledged. I greatly appreciate the positive attitude and engagement with the customers.The workers at this establishment should be praised for their work ethic and professionalism. I hope that others have the opportunity to experience the same thing...

I come every Friday and order online for 11:30 for lunch. I only have half an hour for lunch and every time I get here at 11:35/11:40 it's still not ready for me. Last time it wasn't even the correct order.

Today was the last straw. I get here and it's not even started. They ask me what I ordered and THEN they started it. I watched as they were about to scoop the ingredients into the bread, look at the order again in the screen, shake their head, and start all over. I didn't get out of there until 11:50 and ultimately didn't have time to finish it at lunch. I even tipped them this time beforehand on the app because I asked for it to be cut in half (I know, what an unreasonable request) and they didn't even do that for me.

Very...

Update 4/11/21 Ordered 2 sandwiches thru the app. Asked for extra pickles on both but I guess they don't read the customize field on the order? Also found a huge less than fresh chunk of lettuce when I got home and opened my order. Next time I'll try another location.

5:30 on a Friday night and they are out of sauce for a meatball sandwich. Can't they properly prepare for the dinner rush? FAIL.

Update: Sent e-mail as requested to the e-mail address as instructed on 1/8/2020. No reply as of 1/15/20.

Update: Received e-mail from Matt on 1/16/2020. Thanks for the e-mail and the comments. Jersey Mikes has a superior product compared to the competition, so I know where I'm going when I...