Mochinut - Long Beach — Restaurant in Long Beach

Showed up at 10:22 - doesn’t open til 10:30 - (weird for a donut shop IMO) ok. took a stroll come back at 10:30 as employee is unlocking door - we walk in and she says to us “I’m not really ready yet” ok. So I asked her when we should come back she said give her a few minutes. We wait outside - while she painfully slowly unstacks the chairs for outside seating. No hustle at all. We left. Decent customer service would have been - “hi I’m so sorry would you mind giving me a few minutes I’ll be with you shortly.” Better customer service would have been to take our order and give it to us (2 min tops!) and then proceed to unstack chairs afterwards. There was no one behind us. They still get three stars because their products are still worth the visit - hopefully customer service will be better in the...

Went there around 7pm the first day they did the soft opening. The store itself is set for take out (just like any pizza shops). The staff are friendly, and willing to explain their items to anyone that's not familiar with their stuff. I ordered all types of mozzarella hot dogs and a Thai tea (I wanted to add the bubble, but they were out of it for the day), then I presented the coupon I got from their Instagram. The staff just directly took off the most expensive item on my order! My overall experience is pretty good! Will def. visit again along with my friends when we have mozzarella...

I do want to say that the donuts and the service from the employees was fantastic. I’m leaving one star because I want it to be known that their manager showed a great deal of unprofessionalism. I’ve been to the shop multiple times and every time I see the manager who I believe his name is John, bossing around the other associates and not helping the overall store. I even saw him just chill in his car at one point. Take this for what you will. I love the donuts and the regular employees are great, but management should...