Sonic Drive-In — Restaurant in Longview

I used the app to place my order and when I checked in to let them know which stall I was in I waited 40 minutes for someone to bring my order and no one would answer when I pressed the button. As I go to the drive thru an employee came out and asked if I had an app order and gave me the wrong order...so I proceeded to the drive thru window and waited 5 more minutes before someone acknowledged me I asked about a refund by this time I spent my entire lunch break waiting for a chicken sandwich and tater tots. I explained to the guy and he looked at me walked food warmed then opened up a bag threw my sandwich and tots in the bag handed the bag to me and shut the window. Didnt even put a napkin inside. I wouldnt recommend his customer service skills to my worse enemy. Not sure where you find your managers at but the young lady that originally brought me my food even though wrong order at least tried to explain and she was running around doing all the work..maybe you should think about a promotion for her and you might not be so...

I am noticing a persistent request to keep my change at this location. If I get a cup of ice for $.39 in the drive-through and you ask me if I want any ridiculous change. This continues to be a request from the sonics drive-ins. It is different when a carhop brings me an order. But when I am in the drive-through, are you serious?! I realize that many of these people are working on minimum wage, and it depends on the company that they are working for asked to how much they are getting paid an hour. But stop asking me for my change in the drive-through. That is just plain idiotic. you are actually asking me for $.71 on a $.39 order. Please tell me how that makes sense. We are all out here struggling and I feel that it is unfair for anyone to try to pray on my compassion. Because I used to work at sonics, I have the utmost respect for the carhops so I tip them accordingly. during my time working at sonics, I never asked anyone to keep my change in the...

I ordered a jr cheeseburger, small cheese sticks with ranch, ultimate meat and cheese burrito and a kids whacky pack with orange Fanta drink. I don’t know what happened but for some reason the stall erased my order or something and when the person rang it in again they charged me for the first half of the order and a orange fanta drink. She did not bring the whacky pack and I told her about it so she charged me for a whacky pack. So they charged me for an extra drink for no reason and the first half of the order came out and was completely cold. She told me they had no ranch for the cheese sticks even the the guy I ordered with did not tell me that when I ordered them with ranch. So annoying I wish I had given all the cold gross food back and...