LuLu's on Main Street — Restaurant in Los Altos

UPDATE 9/2025: I've eaten here many times over the past few years. I usually have a great experience as someone who is gluten-intolerant and comes from a family of people with Celiac Disease. They have many gluten-free options, and they usually do a good job of handling that. One suggestion I would make is for them to add a gluten-free sticker to the orders for people who have mentioned they have an allergy. It can be a little bit anxiety-inducing to wonder if the employees truly got that message or not, especially when eating the gluten-free burrito, which is so good you have to wonder sometimes whether they made a mistake and gave you the normal glutenous version. Other restaurants put a sticker or other clear marker on the gluten-free food, so you don't have to worry about it.

As for negative experiences here, there's my original review below, and there was one other time I ate here and got stomach sick afterwards. Also, one time the lady running the cashier station absolutely insisted that brown rice isn't gluten-free, that it's actually gluten. I kept trying to explain to her that this wasn't true, but she insisted it was because apparently the word for it in Spanish means gluten or something (according to her). So training here could definitely be improved.

My last nitpick is the price. Roughly $20 for a burrito is a LOT of money. I know that food is expensive these days, but that price keeps me from eating here more often. I can get a gluten-free meal from Asian Box or Chipotle for a similar price, but for like twice the amount of food (usually ends up being 2 meals for me). I can get a gluten-free sandwich from Erik's Deli for around $12. So $20 for a burrito is a lot, and it will remain just an occasional special treat.

ORIGINAL REVIEW (2024): I usually eat here and enjoy the food, but this time I walked out without ordering after I saw the employee in charge of food prep using her phone with her gloved hands and then use the same gloves to touch the tortillas and other food she was preparing. That’s a health code violation and is just...

I have been living in California for 18 years, with my husband on weekends we go to different areas and Los Altos is one of my favorites. We had lunch and stayed for coffee. Yesterday we tried this colorful place: The interior is very warm, there is order, the guys from the staff are very attentive and professional. I ordered chips and salsa and two salads and we sat outside on the wide terrace on the street to wait for the order, when I went to get it, what a pleasant surprise: the salads are huge, also delicious. It has many tables with umbrellas, the wifi is powerful and reaches well outside, by the way the key is Burritos =D the atmosphere was calm and the service was fast. It opens at 9:30 a.m. every day and from Sunday to Wednesday it closes at 8:00 a.m. Thursday to Saturday it closes at 8:30 p.m. Surely on my next visit to Los Altos I will return to this place. I highly recommend it. Update: Today we went for the second time for another great lunch with my husband, there were quite a few people in the line before me, finally a very nice guy took my order - Lulu chopped Salad al Pastor and Beef Taquitos- he told me that it would be ready in 10 minutes. As it was a short time I stayed inside the place and noticed that he took orders by phone too and they accumulated until there were so many that the delivery of our lunch took almost 40 minutes. It's a shame because the food...

Reasonable quality food but terrible service and ordering (particularly via phone). Every single time I have ordered over the phone there has been at least one if not more errors. Unfortunately these aren’t small errors. The first time I got all wrapped burritos instead of bowls. The second time the restaurant added beef to a vegetarian bowl. The third time the restaurant made vegetarian bowls with just salsa beans rice and cheese. No veggies no guacamole (but charged). Todays final straw for me was the addition of pork to a non pork meal. I really want to like this restaurant but the errors are hard to stomach. Literally. Don’t bother asking management for refunds or a replacement. I was told by the manager they don’t do this. Im being forced to open a dispute with my credit card company now.

While I applaud the owner for the seemingly friendly reply below. Please note that there’s no method provided to contact management and provide additional information....