Su-Dam Korean Cuisine — Restaurant in Los Altos

Robot server keeps hitting our seat when serving neighboring table. Owner and two other waiters handle this very poorly. Galbi Tang is surprisingly hard to bite also. Won't come back.

EDIT 10/9 11am after owner replied: Thank you for your reply. Unfortunately, your reply did not pass fact check :) i.e. you are a liar.

First, our chair was at its normal position, instead of being pushed out very far away from table. We are both very fit as well. That's why I also told one of the waitress that "you may want to re-calibrate your robot server". Our chair got hit by robot server twice from behind, we did not want to make it a big deal, so chose to resolve it ourselves by putting another chair in front of our chair to protect us. 3 of you came over one by one, trying to move the protection chair. We explained what happened to us and why we need a protection. We heard "ok" from all 3 of you which indicates agreement to leave protection chair at its position. However, we never heard any apologies regarding the robot server hitting us twice.

Second, you lied again about it being a safety hazard. The protection chair is still very far away from all other tables, and other customers have enough room to walk by. You prioritized a self-imagined safety hazard, over a repetitive dangerous incidents (robot server hitting us twice within 5 mins). Was it because my wife and I were both Asian while the other table has a White male?

Third, you lied one more time claiming you are doing your job to prevent anyone from getting hurt. From the beginning to the end, we don't heard a word caring about us getting hurt by the robot server. Don't pretend you care about customers. If you say you care about customers, then you are racist caring about certain customers over other customers.

Our plan was just to finish the dinner as soon as we can and leave. You kept interrupting our experience with robot server hitting us twice and waitress+owner coming over trying to remove our protection chair, without providing an alternative protection action (other than an unfair request of asking us to sit closer to table, as we are already sitting very close to table). It's your consecutive mistakes that lead to my raised voice. Don't fingerpoint and pretend you are the victim. At the end of the day, we are the customers who get harmed. No...

worst customer service EVER.

My wife and I went into the restaurant at 1 PM to eat lunch. Food was absolutely delicious. "What great date!" or so we thought....

We were surprised when we got a bill for much more than what we ate. Turns out that the lunch special is only M-F, and not available on Saturday's. We looked and, of course, it was listed on the menu in small print. Very confusing since the only two pages in the menu were "lunch special" and "dinner." So every meal on Saturday is dinner?

We would have just dropped the issue as a dirty scam, paid a meager tip, and never stepped foot in the restaurant again... BUT... we remembered ordering the items by pointing to them on the lunch menu. Our waiter did not mention we would be paying dinner prices for this dishes.

After explaining our situation to the waitress multiple times (our original waiter had vanished), we repeatedly asked to talk to her manager. Unfortunately the manager was "unavailable to talk" even though the employee had previously talked to her...

Been here 3 times now and each time I’m just pleasantly surprised at how satisfying the food is.

My experience with Korean cuisine is usually just AYCE KBBQ. But wow! After eating here multiple times I can safely say I think I can skip all that fanfare and crowded areas and smoke.

Entering Su-Dam you have such a nice, quiet and laidback atmosphere along with very simple yet pleasing decor. Everything is clean especially the restrooms and the food and service is always on point.

For reviews that say it’s a bit pricey I understand but I think given the location food and service it makes sense. If you’re ever craving Korean cuisine give this place a try, I doubt you’ll be disappointed.

Wife and I have tried their version of chicken noodle soup. Tofu soup. Bulgogi Hot plate. And beef Bibimbap plate (the larger plate not the bowl) and each time we just had a comforting feeling. I end up skipping a trip to Teaspoon down the hall because I’m just satisfied with what I ate I don’t wanna ruin it.

Please stop...