Buffalo Wild Wings — Restaurant in Los Angeles

Worst BWW in LA 🤮 after a month of attempting to resolve my issue with BWW management and having zero progress aside from the lying, harassing manager Gina calling me to share “her side of the story,” I’ve decided to share how awful my experience was here.

Ordering takeout: no seats for takeout guests who are waiting on food, asked to move while waiting but given nowhere to go, music so loud the person taking the order couldn’t hear us well & made mistakes on the order

Wait time: waited 25 minutes, 10 of which my food was done & waiting - when I asked Gina why my food was left sitting there so long, she said “how would I know you’re here for takeout” Ma’am, you’re the store manager - it’s not my responsibility to help you do your job, but it sure does seem you should know this sort of thing - or, crazy idea: ASK THE CUSTOMER IF THEY NEED ANYTHING WHILE THEY WAIT - then that’s how you would have know, Gina. Why else would I be drinking a beer near the door of your store not seated at a table?? And then you could have also brought me a much needed water.

Wrong order: came home after a long day of work to discover 10 wings had the wrong sauce. Immediately called, staff said I have to bring the whole order back. Gross. Unsanitary. And no. YOU made a mistake and YOU should bring my freshly prepared correct order to my home. What a rude request and an unfair position to put a customer in. French fries were cold from sitting so long.

Rude manager: as mentioned, Gina was very rude - acting like an angry teenager during our entire interaction. When my friend came back to the store to pick up the food I was told was being prepared, Gina brought another employee with her to gang up on my friend, telling him I got exactly what I ordered - false, which you can very clearly see on the receipt. But she didn’t even look…she was snappy, and gave my friend 10 old, cold barely seasoned boneless wings - to replace the 5/5 I was supposed to get. I ate none of these, as I did not trust how fresh or safe they were to eat.

Deceitful manager: initially I had the name wrong of the manager, so Gina called me & asked about the incident as if she wasn’t the person involved. Then proceeded to talk over me & cut me off to share her side of the story. Not once did she offer a fair replacement for my order (6 wings + fries ≠ wrong order + terrible service + rude manager)

Lying manager - Gina told BWW management that she refired my order, which has prevented me from getting a refund for over a month.

Poor upper management - although this issue is over a month old, Gina continues to lie to upper management at BWW, and I still haven’t had the chance to speak to them myself. The fact that NO ONE HAS CONTACTED ME ABOUT THIS ISSUE aside from the lying deceitful rude manager who created this issue is such appalling customer service.

No one cares at this BWW, and the food...

While visiting Los Angeles, I decided to order from this location around 11pm on Saturday, August 2nd. Upon placing my order, the order was bumped to the next morning at 11:00am, I immediately called the restaurant to cancel the order taking into consideration it was an hour before closing, so I assumed it was bumped because it was placed late. I spoke to a manager, whose name I did not capture, who jotted down my information and let me know the order would be cancelled. It didn’t sound promising but I took his word. He advised I called back within 5 days to follow up, which I found unacceptable, because I shouldn’t have to follow up on an order I cancelled. I let a few days go by assuming it would be taken care of, considering a manager assisted. Unfortunately it was not taken care of. I called last night to inquire about this matter, I was informed by the manager on duty - either Cannon or Kenneth (I didn’t capture his name too accurately - that ONLY the general manager is able to process refunds, and he took down my information to pass along to her because she was not in for the night. He informed me she would be in from 12-5 today. I was frustrated considering I had to call over 2 times now to acquire my refund. Regardless of my frustration, I persisted to receive my refund for food I NEVER received. I called today around 1pm to speak to the general manager, Gina. Gina was quite sassy and slightly impolite. I felt rushed as I was explaining the whole situation. I let her know what the manager on duty from last night regarding only the general manager can make refunds, and she proceeded to laugh and say “Since when?” I responded “Excuse me?” And she said “that’s a lie, any manager can make a refund”. I was dumbfounded that the previous manager lied to me. Gina let me know she would call after her lunch rush, which was understandable. I waited 3 hours and I was yet to receive a call from Gina. I called back again for the FORTH time now, and the manager on duty let me know Gina wasn’t in. I was lied to by not only the manager on duty but ALSO the general manager. I found this extremely disappointing. I explained the whole situation to the manager on duty today, AGAIN, and he let me know Gina wasn’t on her way back to process the refund. I am yet to hear back from this restaurant regarding this refund. Absolutely atrocious service, and quote...

I recently had the pleasure of dining at Buffalo Wild Wings in Los Angeles, and it was an absolute dream come true for wing enthusiasts. From the moment I stepped foot into the restaurant, I was greeted with an energetic and lively atmosphere that set the stage for an extraordinary dining experience.

Buffalo Wild Wings boasts an impressive selection of wing flavors that left me truly spoiled for choice. From the timeless Buffalo sauce to their creative and daring specialty options, each bite was a burst of tantalizing and delectable flavors. The wings themselves were cooked to perfection, with a delightful crispy exterior and tender, juicy meat that made them irresistible.

The menu at Buffalo Wild Wings goes beyond just wings, offering a diverse range of appetizers, burgers, and salads to cater to various preferences. The quality of the ingredients was exceptional, and the portion sizes were more than generous, ensuring a satisfying and satisfyingly filling meal.

The service at Buffalo Wild Wings was truly outstanding. The staff members were warm, friendly, and attentive, always ready to provide recommendations and ensure a seamless dining experience. The efficiency and attentiveness of the service meant that I never had to wait long for my orders, allowing me to fully enjoy my time at the restaurant.

The ambiance of Buffalo Wild Wings was vibrant and inviting, creating a lively atmosphere that was perfect for sports enthusiasts and casual hangouts alike. With multiple screens showcasing live games, it was an ideal spot to enjoy great food, good company, and the excitement of sports.

The commitment to customer satisfaction at Buffalo Wild Wings was evident in every aspect. The cleanliness of the restaurant, the meticulous presentation of the food, and the overall attention to detail contributed to an unforgettable dining experience.

In conclusion, my visit to Buffalo Wild Wings in Los Angeles was an absolute delight. The mouthwatering wings, exceptional service, and lively ambiance came together to create a truly memorable dining adventure. If you're a wing lover in search of a place to indulge in incredible flavors and enjoy a vibrant atmosphere, I wholeheartedly recommend visiting Buffalo Wild Wings. It's a haven for wing enthusiasts and a perfect destination to create lasting memories with...