I used to come to this Charlie Trios for the past 6 years never had any problems however that has change about 2 months ago I ordered spaghetti to dine it there was nobody to assign me a table so I just sat a random seat it took them about 15 min to attend me even though they knew I was there after that another 10 min to bring my drink then I continued to wait Id say it took about 45 min for them to bring my food strangely enough I noticed people who came after me they got attended faster and brought their food before me I also notice I got treated differently compare to the other folks cause they even gave them bread with oil I can tell you the service is a bit biased if you ask me anyway today at around 3:30pm I showed up nobody assigned me a seat once again, I ordered my drink it didn't took that long ordered some wings it came fast however I ordered a calzone the other folks next to me and let me tell you something they were treated with royalty everything they ordered came alot quicker compare to me meanwhile as they were eating the waiter kept saying "oh it's almost finished every 10 min kept saying the same thing keep in mind it wasn't even crowded not to mention now that I think about it usually takes 30 minutes to make a calzone I waited 1 hour and 25 minutes later it finally came I must say I was disappointed because the waiter didn't even apologized to me for having me wait that long for a simple meal I ended up leaving at 5pm shame on your waiters for being biased worst customer service I ever received because lately it has gone down hill I'll definitely won't comeback to this Charlie...
Read moreI drove by a few days ago, and saw their happy hour banner, showing a legit looking Chicago style deep dish pizza for $9.00. I wasn't even aware that they had it there, and I'm always up for it, so a couple days later we headed over. If you've never had it, you should know a proper deep dish pizza takes a while, 45 minutes to an hour. We ordered two, my son getting a meatball and sausage one. Unfortunately, when they finally came (looking AMAZING) he grabs a slice, and we can see mushrooms. He's game anyway, and gives it a try, but finds it not to his liking. Any place can make a mistake, how they deal with it is what makes the difference. These guys could give lessons on making it right! Our waiter apologies, and gets right on having a new one made (after checking to see if we're willing to wait for it) and minutes later the manager comes over and also apologies. He then gives us a $25 certificate, and tells us he'll comp us dessert if we want it. Ended up comping us for the other pizza, too. The pizza was on point, so cheesy and the sauce is sweet and tasty! So far, it's the best deep dish pizza I've had in California! Great price if you get in on the 4 to 6 weekdays...
Read moreIt's the little things in life that bring a smile to your face. It just happened I was in my old neighborhood where I grew up, El Sereno/Alhambra with my kid sister trying to decided where to have lunch, when she tells me about our childhood favorite pizza and chicken restaurant, Charles Trio #1, long before they opened #2, their all you can eat deal. She said it was only one day a week, but forgot the day. Throwing caution in the wind, we took a shot at it. We were pleasantly surprised to find out its on Wednesday and includes the following:
All you can eat lunch buffet between 11:00am to 2:00pm for $13.00, which includes the following: steamed vegetable melody, mashed potatoes, red pasta, fettuccini alfredo pasta, their famous braised chicken, different varieties of pizza's coming out fresh as soon as the one on deck ran out, pastries, salad, fresh fruit salad and a drink.
My only regret is that I didn't take pictures to share. If you're in the area on a Wednesday don't even think about it. GO. You...
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