Coffee Bean & Tea Leaf — Restaurant in Los Angeles

While airport staff at various eatery establishments can be very cold/uncaring, this Coffee Bean location at SNA (departures) is an exception - at least lately! As a frequent flyer, I have dealt with such a wide range of service during travels, but it is always experiences like those of recently at this Coffee Bean that make me extra blessed and grateful. Both outbound and inbound departures/arrivals of mine this past week for an international trip began and ended with kind team members serving me my perfect oat milk latte - along with an inspiring, positive conversation and true care for me as a customer. I cannot remember the first barista's name, sadly, but he was such a friendly young gentleman on a Thursday morning. Yesterday, after 20 hours of travel on my birthday, my return home was made even brighter by Denise who chose to serve me PErFECTLY despite her start to closing up. Not only was my latte crafted for me, but a wonderful conversation and new pal who I look forward to meeting again on my next SNA flight (fingers-crossed!). Thank you for being more than average, Coffee Bean, SNA,...

Very rude people. Very passive aggressive. The Asian woman working at the counter insulted me when I didn't want to leave a tip for standing in a line to buy two red bulls at the counter. She acted like I was outraged, doing a passive aggressive technique where she pretended I was overreacting for saying I just wanted to pay and not leave a tip for buying a red bull. She repeatedly told me to calm down in front of the other customers, and then when I gave her a disapproving glance (since I stopped speaking) she said " oh, I'm so scared", as I walked away and she turned to her coworker and they both started giggling. So incredibly rude.

This was after she had a long conversation with another customer about their jewelry while 10 people stood in line.

Judging by the number of 1 star reviews, I am guessing she was " so scared" because she knows the owner's don't care and the employees can treat customers with unmitigated amounts of disrespect without fear of...

I have never seen a worst coffee place ever. These awful employees charged me, didn't make me my order and didn't fully refund my order. Idk if you want to believe this or not, but when they gave me back my reciept and I said you didn't give me back the correct amount, they reprinted a cancelation transaction and there was a DRAWING OF A P*NIS on it!!!! I couldn't believe my eyes! I just said oh they just crossed the reciept and my mind is horrible! But after checking my bank account, I don't know if it was coincidence or not! I was not rude to the service workers, I know that's a very demanding job at an airport, I just wanted my money back. But you took my money, didn't make my order, wasted my time and insulted me. Sunday 8/25/24 Apologies for this very weird review, I'm just extremely frustrated with not getting my...