Habit Burger & Grill — Restaurant in Los Angeles

First off, let me clarify that I have been to several other locations of "The Habit," and I have always had a great experience. The food is good, the drink selection is nice, and the service is excellent! That being said, this particular location lacks on the service part on during my visit. We ordered our two #1 combos, tempura green beans, ranch dressing, and a sundae. The food preparation didn't take too long, and most of the order was correct... except for the ranch dressing. Normally, this wouldn't be a problem, but we really enjoy dipping their tempura green beans in the ranch. So, I went back up to the counter, waited a few minutes for someone to acknowledge me and I told them we didn't get ranch dressing with our order. She proceeded to argue with me, claiming that she did indeed put ranch dressing in our bag and she specifically remembered. When I told her again that we did not get the ranch dressing (and, keep in mind our order wasn't too large or confusing) she insisted that she put ranch dressing in the bag. I offered to bring our order, including the bag, back to her, but she would not believe me, dismissed me, and went on to help other customers. Now, I'm not one to leave a bad review for a place, but this kind of service is not what I would consider good, great, excellent, etc. What happened to the old adage, that "the customer is always right" mentality? Yes, I know that it is JUST ranch dressing and I should let it go, but that's exactly my point - it is just ranch dressing!! Does it really hurt their business? It's not like I'm trying to get something for nothing - we paid for it and we did not receive it. Simple as that. Forgetting some food items is an honest mistake, but do you really need to argue with the customer over it? Now, onto other things. The menu at this airport location was smaller than stand alone brick & mortar locations, but the taste was still the same good ol' taste you'd expect from the "The Habit." I just wish I could say the same about...

I had 30 minutes before boarding my flight started boarding and since it was a nonstop to the east coast with likely no food onboard, I decided to get something to eat. I wanted something semi healthy so I stood in line at the Habit. This was an extremely long line with only one cashier working, 1 employee lounging by the grill, another building sandwiches, one wearing a managers shirt delivering orders, one running back and forth between a back room and the front, and one plain clothes individual "helping". So I attempted to be patient as possible as people started to complain about how long their orders were taking and they need to board planes. Finally I get to the front and place my already decided 15 minutes ago order for the cashier to say they don't have any chicken. 😮😑😤😠😡 so I just waited in this line for 20 minutes to get to the front for you to tell me there's no chicken. Why not a sign to let people know so they don't waste time standing here and go somewhere else? The cashier says Im sorry but we don't have a sign. 🙄🙄🙄🙄🙄🙄. Needless to say I didn't purchase anything and I went around looking for short fast food lines but there were none. I ended up at a smoothie place called Earthbar where I had mentioned my dilemma only to find out it was managed by the same person named Danielle (the plain clothes person behind the counter at the habit). I ended up buying a smoothie with some protein in it but the girl behind the counter didnt want to wash her hands after sweeping the floor and playing with her hair and her mouth but just put on gloves like that was somehow ok. Then when she washed her hands she didn't want to put on new gloves. Nonetheless I did find Danielle to complain about both establishments but all she said was that they didn't have a sign and would talk to the...

Honestly, just don’t go here.

My family and I chose to get some breakfast here before our 10am flight on 7/28. They did not have a present cashier but only 2 working kiosks to place orders so we used one of their kiosks. I had a horrible experience with their kiosk: 1. I had to swipe my card twice because it claimed it didn’t go through the first time, 2. I was given no option for a receipt. After, we waited about 10 minutes we asked the employee, who was calling out orders, about our food and she claimed to have never gotten our order then continued working. Since she didn’t want to help, I asked her if there is someone I can talk to because my card was charged. She walks away, but then another employee informs me that I should receive a refund soon because my order did not go through on their side and I would have to place another order if we wanted food. I was then introduced to the manager by the first employee and he informed me that I should receive a refund within 2-3 business days and I would have to place an order again. My family and I agree to just place another order but I requested to pay on the cash register with a cashier. We got less food this time considering all the time wasted and our flight was going to board soon. We got the breakfast wrap which was okay and tater tots that were delicious. It’s been a week since this inconvenience and I have not received a refund. I tried calling the restaurant and no one answers. I am hoping my bank will be able to help. I regret trusting the words of these employees and rushing this whole process. I HIGHLY RECOMMEND TO ORDER AT THE REGISTER AND NOT THE KIOSK! I will definitely never be going here again when...