United Airlines — Local services in Los Angeles

Flew over the holidays to Asia. My first flight was from LAX to Hong Kong on United Airlines. United is located in Terminal 7. The check-in area for United at LAX is pretty dated. It is serviceable, but nothing like their operations at SFO. It is more comparable to their location in Seattle, except larger. The check-in area seems more focused on self-service when you check-in as it is filled mostly with kiosks. I checked in at the kiosk but still needed assistance as the staff needed to see a document as I was traveling onward to Malaysia.

Security lines to get to the gate were fine as this terminal serves United passengers primarily and there is less of a crowd in the evening. Ended up flying out of Terminal 6 instead of Terminal 7 where United flight usually fly out of. There is a passageway between the terminals airside that you can use to get there.

Flew on a Dreamliner plane to HK. I chose a window seat in Row 56, which is in the back of the plane. This is a good choice if you would like to fly more comfortably in economy as there are only 2 seats on the left and right sides of the plane, with some empty room by the window that gives you more space. Particularly appreciated on a 16 hour flight.

However, sitting in the back is risky if you have a tight connection, I would not recommend it as you may miss your next flight if there is a delay due to the time to exit the plane, go through security and get to the next gate. Unfortunately I learned this lesson the hard way as our flight left LAX almost a hour late and arrived about 40 minutes behind schedule. I had to run to my next flight and barely got there in time.

The flight itself was pretty comfortable given the long flight time. I attributed that to the roomier seat and its quiet location. Usually there are bathrooms in the back, but the bathrooms in the back of the plane were designated for flight crew only. In-flight service was pretty good, while I thought the food was just okay as it was on the bland side. Overall, I thought my flight on United was fine but I will be cautious next time about seat location if I know that I have a...

Worst customer service ever. I was traveling from Los Angeles to Istanbul and I had to stop at Houston, the flight attendant checked in me and my wife carry on luggage without even asking me. I was trying to explain I have medical condition and I have too much medication and very expensive watches and I can’t stay without the carry on for 21 hours and she was so rude and threatened us with the police. I really got pissed of and my wife started to get scared of her. I was asking why you do this only to us we had a long fight and it’s just a 2 small carry on but she ignored us and started to help other passengers and asked us to wait for the next flight . I was beginning her to let us enter so we don’t miss the flight and she was very unhelpful. I decided to enter and I found out there is a penalty room for luggage’s and I put our luggage then I saw the lady with yellow hair Rosa taking our luggage without my permission and removing the tags and when I asked what are you doing she said I’m removing the tags . I really don’t understand why united hiring these people.

After I arrived to Houston I went to the United Airlines desk and I met Ramona and explained everything to file a claim but she was not cooperating with me at all and she was arguing too much and trying to tell me it’s normal.

I asked for a supervisor and she refused and after I told her I’m not going to leave without I see him or her she called Andrew the gentleman who stays next to her. And I explained everything but he refused to make a claim and told me everything online and I have no control over the Los Angeles office. He was so polite and very kind and I have no problem with him. My problem with the lady in blue who disrespected me and my wife and threatened us and the lady with yellow hair who took my luggage without my permission and refused to let me enter the flight and threatened us as well And Ramona the one she was arguing with me and refused to help

Flight number in...

A Disappointing Experience with Damaged Property

I recently had a distressing experience with the Transportation Security Administration (TSA) and United Airlines at a U.S. airport. My briefcase, which contained essential items, was subjected to a search by TSA agents. Unfortunately, the agents cut my code lock to access the briefcase, rendering it useless.

The incident highlights concerns about the handling procedures employed by TSA agents. While I understand the importance of security protocols, I expect my property to be handled with care and respect. The destruction of my briefcase lock without consideration for alternative methods or notification has left a negative impression.

In light of this experience, I would like to suggest that both TSA and United Airlines review their procedures to minimize damage to passengers' property during security screenings. Providing clear guidelines on handling sensitive or locked items would also be beneficial.

Rating:

TSA: 2/5 (due to the lack of care in handling my property) United Airlines: 3/5 (as the incident occurred during TSA screening, but the airline's customer service and handling of the situation were not exceptional)

Recommendations:

TSA should consider implementing alternative methods for screening locked items that do not involve damage. United Airlines should provide clearer guidelines on handling sensitive or locked items in checked or carry-on luggage. Both TSA and United Airlines should ensure that passengers are notified and informed about the handling of their property during security screenings.

Overall, this experience has left me disappointed and concerned about the handling of passenger property by TSA agents. I hope that both TSA and United Airlines will take steps to improve their procedures and provide a better experience for...