Employees are horrible and do not have any customer service skills! Dunkin', you definitely need to retrain your employees on customer service skills. Walked in for a regular coffee. I was the only customer in the store with two employees behind the counter. One was at the register pushing buttons, the other was on her phone. I approached the register to order and the employee at the register said to use the kiosk and continued to push buttons on the register. Really? Wow, how rude and lazy! You're literally right there. This was absolutely disgusting service! If you're going to get a coffee, go to Starbucks better. They have better customer service. Get it...
Read moreBeen standing here waiting for 2 cups of coffee while the girl behind the counter spends her time on the phone. 2 other people behind the counter, one is prepping food, the other just came out of the back and started working on some used drinks. I ordered 2 basic hot coffees.
It's bad enough to have to place an order at an electronic kiosk, pay electronically, and it even asks for a tip?! For what? ...
Read moreAfter placing and paying for my coffee order, I witnessed an employee from a nearby Chipotle request a drink and receive it before my order was even started. Nayeli, This situation gave the impression that non-paying individuals were prioritized over paying customers. The lack of urgency and professionalism displayed was...
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