Hunan Cafe — Restaurant in Los Angeles

Thank you for your response. My apologies if I erroneously mentioned that your restaurant is under new ownership. The rude and unprofessional middle aged man working the front counter advised me Hunan was under new management, and now being managed by him. Regarding my recent review as well as past reviews, I simply stated facts along with my honest opinion. Were you not educated on constructive criticism being something to learn from? My recent review regarding my experience, and the deterioration of the quality of your restaurant and food was an honest and unbiased opinion. If it offended you, then I cannot help you with working through that. That is something you need to workout amongst yourself. Yes, I have rated you 1 star in the past, and it was justified. You still seem to be triggered by my honest rating and opinion, and again, that is not something I can help you with. You will need to work that out, as a business owner, on your own. That review was in 2010, so I thought you had accepted my feedback, and incorporated your shortcomings in improving your management. I appreciated the offer for a free item from your menu, but I did not accept, because that was not my goal when leaving you the 1 star rating. I hope you are able to, as a business where customers have MANY choices, work out amongst yourself what you continue to lack. Word of advice: Perhaps other customers haven't given you negative ratings, but it is out of sympathy. No one wants to be that person to provide feedback that will not, especially in your case, be taken as a learning experience. However, I am a person who will provide feedback, whether it is accepted or not. It saddens me that you do not know how to take any type of feedback constructively, however that does not speak to my character, it speaks to yours. Attacking your customers will only hurt your business. Again, I hope that you can find the path to work out your shortcomings amongst...

I don’t even know what to say… I was looking forward to trying this place as I live close to it and have seen it a million times… the reviews seemed good so I couldn’t wait… I feel cheated, robbed, gaslit… the food is HORRIBLE!!! We got cashew chicken, the veggie chow mein, and general tsao’s chicken based on the reviews… the food had no flavor, wasn’t cooked all of the way through and the noodles were hard and tasted like they were frozen for a while before reheated… you would be better off going to Wockano or ANYWHERE else. If I was a different person I would have driven back and asked for a refund. I feel like they stole $50 from me… threw the left overs away immediately. Ruined my night....

Got two stars because the cashier had a great tattoo. At first glance the kitchen looked horrible and not very clean. The guy cooking did not seem liked he really cared what he was cooking. Vibes was off. Food was awful!! Rice tasted stale and the chicken was worse in the rice. The egg in the rice looked a couple days old and the egg rolls tasted like they were cooked in bad grease. I couldn't stomach this if I had a fifth of vodka. Avoid unless you have an iron gut....