It's Boba Time - Canoga Park — Restaurant in Los Angeles

BE CAREFUL!!!!! THESE GUYS ARE THIEVES... THEY ARE SHOWING THEIR TRUE COLOR OF THEIR CULTURE AND HERITAGE FROM WHEREVER THEY CAME FROM.

VERY BAD CUSTOMER SERVICE...

My wife bought a bottle of water ($2), and after the payment when the receipt was printed the amount charged was $4. The additional $2 was added as TIP in the receipt. All my wife did was bought a bottle of water which is $2 at their cash register. Why would they even charge $2 as TIP. That's like charging 100% of the amount as service charge... When my wife questioned about it they laughed at her and claimed that my wife paid them $2 as tip through the LED monitor attached to the credit card machine/device. Apparently my wife did not select any TIP nor "No Tip" and directly entered the button on the device screen. Default should be to NOT CHARGE ANY TIP....

Saddening is that they mocked and laughed at my wife when she questioned them and did not bother to cancel the transaction and return the $2.

We just let it go and did not create a scene because there is no point in fighting over $2. You cannot expect anything more from people like them who work for minimum wage and will live on minimum wage through out their lives with this kind of behavior...

This place saved my life plenty of times during the summers when I lived across the street from them. I'd shlup over parched as a muthafu, & they'd hit me stat with an IV of some sorta flowery( prolly jazmin) oolong iced tea. Upon regaining consciousness I attempted to read over the menu. Eyes glazed over at its intensity! Hella options, too many perhaps -the millennials have taken over - I steal a glace over my shoulder, luck has me today, as I'm solo in line at this really busy place. I tell the perpetually friendly person at the front that something delicious would really be delicious, so we engage on the various virtues of individual fruits, syrups, gummie sh!t,etc vs. the atheistic appeal of pre picked out topping combinations. Afterwards I felt confident in the shaved iceeier's ability, as well as recommendation. Mango/avocado, with green tea mochi. Marshmallow syrup, passion fruit, green skwiggeliese around the base. Striking color combination, & a well thought out procession of flavors with each...

I wish I could give them a rating of zero. I waited in line for 15 minutes and when it was my turn, the guy walked away and started making orders and no one came back to take orders. Another 10 minutes past and the line continued to grow behind me yet no one working at boba time Cafe was even acknowledging that there was a line. No greetings. No one saying that they will be with us in a moment. Just pretending we didn't exist. I finally called someone over and asked if they would be taking our order and he said that they were busy and we should get in a different line where they had computers for self checkout. Yet that line was long as well and I wasn't about to get out of the register line to now stand at the end of the self checkout line. Ridiculously bad service and bad attitudes. I just left. I will never get boba at this...