Villa Italian Kitchen — Restaurant in Los Angeles

I was at the Westfield Topanga location with a friend for lunch the other day. I asked the lady behind the counter what the difference was between the two differently priced salad options. She mumbled something, which was intelligible. Then she said we don’t have that one anyway! My friend ordered the lettuce with avocado salad. My friend requested extra avocado. The service lady said “it already comes with avocado”. I chimed in and said “that’s not what she asked!” The lady rudely commented “there’s an extra charge”. I said “why didn’t you just say that to begin with?” Then she very rudely said to me “ are you ordering for her???” I said “that’s rude”. Then she says to me, “you’re rude!!” I asked to speak to the manager. She says “ I am the manager”. I asked her for her name. She says “I’m not giving it to you!” This interaction with your representative was totally unacceptable!!! What quality of people do you hire? Your training program needs to be revisited. You are NOT doing yourselves a favor by having someone with this demeanor and lack of professionalism representing your company. I’m a regular at that mall and food court. Not only will never give Villa my business but I’m letting all my friends and family know about the horrific experience I had at your eatery. It’s unfortunate too, as I really enjoyed your salads. Also, in previous visits to Villa, we’ve always had negative experiences with your help. They all have attitudes. You should re-think who you hire and how they are trained! I’d rather give my business to an organization that...

I just order it whatever you see in the picture, the girl on the counter was not good at all, first we order big bowl which she put too much , i said plz give me the small size and in small size bowl she didn’t fill properly and i asked her right away that is it the right way to fill the bowl she said they put this amount in a small bowl and she put literally one scoop in that bowl. I mean in a big bowl she put way too much and in a small bowl she didn’t even fill it i can’t understand, was she got mad at me when i asked her to change the size? why she treats her customer like they are not important , like she doesn’t want to work there, like someone push her to work there, and she didn’t give me receipt , i will never ever go there again. She needs a good training, she doesn’t even listen , she avoid what i asked her. Want to add the price , this small bowl which was not even fill properly is almost 7$(6$ some...

It's ok. Exactly what you'd expect from a food court. I had spaghetti and meatballs. Giant meatballs. Spaghetti sauce was just tomato sauce. It didn't taste bad but a little seasoning would have helped. They had a nice variety of dishes, I'll give them props for that. They had mac n cheese and lasagna plus a few other dishes. They had pizza already made but I didn't see where you could have one made , you know choose your toppings. Giant slices of pizza. One slice was like two. I saw the pizzas come out of the oven . They looked great. Remember, the eye eats first so I'm sure they tasted good. Lots of places to choose from in the food court and great shopping at this mall. If you like designer stuff this is your mall. They have EVERYTHING! Gucci,Versace,Neiman...