Lolli & Pops — Restaurant in Los Angeles

Disappointing experience due to poor staffing and absent management

Stopped by this small candy store over the weekend and was really disappointed with how poorly it was staffed—especially considering it was a busy day at the mall. There was only one cashier working the entire floor, and she was clearly overwhelmed trying to help multiple customers, answer questions, and ring people up all at once.

When I finally made it to the counter, I asked if she was working alone, and she told me her manager was in the back. Honestly, it seemed like the manager had no intention of stepping in to help. Watching one employee struggle while the person in charge just hides out is frustrating—not just for customers, but it’s also unfair to the worker who was doing her best under the circumstances.

The cashier deserves credit for staying composed, but the lack of visible support and leadership really ruined the experience and it has happened more than once. Management needs to do better—especially on weekends when foot traffic is...

Store looks amazing I was so excited about trying something from there for the first time but unfortunetly i didnt. I visited the store on 1/6/21 @ 6:30pm the young lady working didnt even acknowledge me & my family walking in the store. I was waiting for her to finish with her customer to ask for a bag to put candy in.. she was taking a lil too long so i walked around the store to kill time. I walked up the register once again she was still with the custumer but it seemed like she was having a long personal conversation with the customer so i got upset i left the store. Bad customer service will not be coming...

This candy store has been inside the Northridge Mall for about 4 years and this was my first time inside. It's fun to be a kid in a candy store at times. They have lots of different themed candies from around the world. Did I feel like some of it was overpriced? Yes. However that's pretty typical for a candy store. I asked the associate for some of their top seller treats and she showed me a cookies and cream cake pop which I got and it was delicious. They also had many different flavored gummy bears which I will have to check out next time. Wonderful people working inside,...