Papa Johns Pizza — Restaurant in Los Angeles

Placed an online order pick up. My pizza was cold nor was my order complete. Seems I have to go out of the " hood" to get decent Papa John's Pizza. This is horrible. Ordered 2 additional garlic dipping sauce didn't receive it but was charged for 2 extras. If I could give a half star that's what I would have done. I need a refund. Have to put the pizza in the oven to warm it up. Was in their parking lot waiting for the pizza. I drove 2 blocks no reason for my pizza to be cold. Will never ever order pizza from this franchise again. Trying to upload

Received an email from Jarvis Young, owner on August 21, 2023 at 8 am apologizing for not implementing my refund for the pizzas that he promised he would credit to my card. Jarvis further stated after personally verifying my account with Papa John's, that a refund was submitted and allow 3-5 business days for the refund to be reflected in my account. Jarvis further stated he apologized for any inconvenience this may have caused on my end. Well Jarvis Young, it's been 14 business I still haven't received a refund for either pizza I purchased. One using my bank card and the second order I paid in cash. My initial feedback was July 29, 2023 at which time I received an email from Jarvis Young apologizing and promising I would receive a refund. On August 20, 2023 at 11:29 am, I reached out to Jarvis Young via email advising him that I hadn't received a refund for either pizza. Jarvis Young replied August 21, 2023 at 8 am Jarvis Young relied to my email [his respose is at the beginning] Jarvis Young when will I receive my refunds as you promised via emails. I've waited more than enough time without further communication from you. Though I try to patronize Black businesses, this is an example why I prefer not to. I don't enjoy leaving less than five stars but with this experience, your company doesn't deserve one star and others should know what they may expect. Prayerfully they receive better service and their orders are edible. Neither pizzas were. If children complain that's a serious issue. Yes, I would like a refund for both pizzas one that was purchased using my card and the second paid with cash. Jarvis Young I'll drive to another Papa John's Pizza restaurant location before I would give a second thought about ever purchasing anything from...

If you had a choice between ordering a pizza from this location and just giving up till the next day and waiting for a real pizza place to open up I would rather wait the fact that this place has Papa John’s on it representing a credible integral company with such ethics and practices are unethical without integrity is amazing to me and I plan on personally letting corporate know how unprofessional this branches start to speak on the General manager see some people believe that when you take the title general manager that it’s a certification that you arrived in this case lack of training he is unprofessional very rude and honestly I’ll leave that there I I have been a member and this is owner of this community for over 30 years And serve the members of this community for over 20 years I remember when that Papa John’s was the body shop office for Crenshaw autobody and to be honest with you it’s a bit of purpose then I will be personally contacting my dear friend Mr. O’Neil in the morning oh that’s right he owns Papa John’s...

This restaurant refused to make right an order. They were very late delivering the meal. We ordered pizza with only tomatoes. When we opened the box at home it was covered in cheese. I do not eat dairy. The manager insisted that this was our error. This was not our error. It was theirs. We specifically stated to only put tomato on the pizza. The order was late on arrival and cold!!! There were no napkins, plates, or anything else usually comes with a meal. I am very disappointed in the service and will not purchase there again. The treatment we received lacked professionalism. The reason for the one star is to let you know that it was not overlooked. They really...