Pattaya Bay Thai Restaurant — Restaurant in Los Angeles

After telling the server that i would like to order mild... Not spicy.. Very mild Tom Yum Noodles.. She brings me out a very spicy order. I asked them if they could switch out for a Pad Thai and I will pay for the extra difference. And the manager said no. I cannot switch for another order. She never gave me the reason why. I told her i cannot eat this, the order was completely way too spicy.

I don't understand why they couldn't switch out my order. This is the worst customer service i have ever experienced. One of the servers tried to argue with me and did not understand customer service. The language barrier is probably another problem too.

But it was very loud due to karaoke so that's another reason why. I have been to a lot of Thai restaurants and when I ask for Mild.. It comes out Mild. NOT SUPER SPICY. The manager tried to tell me they are "authentic style." Well aren't most Thai Restaurants authentic? If you have a different Spicy Level.. YOU NEED TO TELL YOUR CUSTOMERS THAT! ESPECIALLY when I brought up the fact that I want it very mild. That's a clue when you should warn your customers about your spicy level if you were going to defend your business about you being "authentic and having your own spicy levels."

So now they are making me pay for something I DID NOT EAT.

WHAT KIND OF BUSINESS IS THIS? My friends ate their food and paid. If you have one customer asking for another dish and willing to pay extra, why is the manager refusing this?? I cannot eat this dish. The flavor tastes VERY PLAIN like water and lemon and just So SPICY!! I am so frustrated about this problem.

Are you guys really that cheap that you cannot cancel the order and make a pad Thai??? I...

The food is good but the customer service is far from being ok. I went yesterday with a group of eight and we asked politely to the waitress to pay with 4 cards, her answer it was, and I quote: “absolutely not”, and again, we were not asking to separate the bill, we were just asking to pay different amounts for each card. We try to explain to the waitress our request and her answer it was, and I quote: “We don’t do that here, you will have to figure out, and you will have to do it quick because I have people waiting”, and with that attitude my friend, that’s how you lose business. In the meantime, there was a drunk guy out of control, swearing and screaming to other customers, which is kind of normal in LA, what is not correct is for the staff to allow that behavior. Neither the waitress or the manager did something about it, and that’s unacceptable, as a business owner myself, I always make sure that everyone is having a good time. The correct way to address a situation like is to ask the customer to behave or leave, you cannot just ignore what’s going on. It was really sad when people started leaving because that guy was out of control, maybe he was a regular, but someone like that is hurting your business. If you really want more customers, new customers, you will need to have a meeting with your team about how to provide good customer service and how to address a drunk customer situation. Your business has a lot of potential, but you may have to...

terrible service. I work at one of the nearby hospitals and was looking for a new place which I can go to regularly for lunch. I ordered a yellow curry dish with a side of rice(which i was charged extra). The total came to 16 dollars ... As the server was ringing me up I noticed that they had a lunch special option which was $11 dollars. When I said to the server that i didnt see that there was an lunch special option she just handed me my CC receipt to me to sign and the only thing she said was some ppl want the a la carte option which is bigger and the lunch special is smaller - mind you the lunch special included rice and something else(maybe a salad or wonton). When I asked her if I could switch to the lunch special she walked away and then decided to take care of another customer- I then had to ask her again if I could switch my order as she did not respond. Ultimately I decided to just keep my original order as I could see she was not going to at least make an attempt to change my order. - IF YOU HAVE A LUNCH SPECIAL OPTION ON AN A LA CART ORDER THAT A CUSTOMER PLACES YOU SHOULD INFORM THEM THERE IS THAT OPTION. Now i feel tricked and will not go there anymore - so for an extra $5 you lost business as I like to go out to new spots with...