Subway — Restaurant in Los Angeles

Cynthia was working on February 1 when we stopped by for dinner. We ordered 2 footlongs, and asked if we could get soup instead of chips with the combo meal. She said we could, and then proceeded to charge us $4.25 per combo instrad of the $3.25 listed on the menu board. When I inquired about the price discrepancy, she shrugged, and said, "That's what the computer came up with." I said, "Well, it's $1 more per meal than what's listed, and I need to know why you're overcharging me." She got defensive, and said, "I don't know. The computer comes up with the price." I asked to speak to her manager. She replied that her manager was not on site. I said, "Then I need her phone number." Wordlessly, she goes to the back, gets her cell phone, and proceeded to call her manager. She then tells me, "The price is higher because you're getting soup."

I have a problem with this in a couple of respects: first, it's not reflected on their menu in the combo price, nor is it reflected in terms of substitutions. Second, Cynthia never told me that there would be a price difference if I ordered soup, which she is obligated to do when ringing me up.

This particular franchise engages in bait and switch and price gouging, which is never a good business model. Cynthia also never gave me my receipt so I could complete the online survey of follow up with...

I went here yesterday afternoon with my sister and brother-in-law, and a friend. We went in with a couple of coupons that were for "Buy any sub and any drink, get a 6-in. sub of equal or lesser value for free.". First, the young guy making the sandwiches helped my sister and brother-in-law and friend quickly, but took forever to help me, as if I was an afterthought. He seemed surprised that I was going to order a sandwich, too. That was weird. Then, the young cashier didn't understand the coupons at all. I had to explain it to her multiple times, saying that I have used these coupons frequently in the past, and knew what I was talking about. The food was good, but it frustrated me that the service was inconsistent and awkward. If you go in there with a coupon, which Subway puts out frequently, just study them ahead of time. I almost would rather go to the Subway on the corner of Hollywood Way and Verdugo, where I have had better service, but this one on the corner of Magnolia and Vineland is more convenient for me, and where I live, unfortunately, and the direction that we were...

I ordered 2 sandwiches through DoorDash and after 20 minutes it showed an update that my driver had been waiting for my food. 30 minutes later, my driver was still waiting for my food. I called the driver and he said he had been waiting for a long time and he thought something was wrong so he went into the store and said the girl working was in the bathroom and she yelled at him for coming into the store even though it was open. I continued to wait 5 more minutes then called the store and spoke to the woman working named Jenny, she told me she was on a “bathroom break” (50 minute long break) and she didn’t like that the guy walked into the store so she didn’t make the order for him and made people’s order who were after him/us. She was the only one working so I asked her how long until the sandwiches were done and she said “mm.. maybe 10 minutes or you can just cancel it” in a smug tone after I was being very polite and patient with her. After waiting almost an hour for something I could’ve picked up in 5 minutes and having to cancel my order and losing my money, I will never go to this...