Tamashii Ramen House — Restaurant in Los Angeles

My friend and I were there for the very first time today. We both order the spicy tonkotsu, she ordered the medium one and I ordered mild. When we got our food, her soup looked like fire orange red color, and mine was a soft yellow. We thought that her soup looked like that maybe because it was the "medium" level. We asked the waiter which one was the mild one, and he seemed confused and he didn't understand what we were asking, we asked him 3 times and every time he seemed more confused so we assumed that hers was the orange one and mine the other. But when we tried them, hers was extremely hot, mine was really good, mild. But she couldn't even eat hers, I offer her to mix some of hers with mine, I could handle a little hotter but she didn't want to so we called a waitress, the lady came and she explained what had happened and she said "no, I think you got them mixed up, you (pointing to me) got hers, and hers is yours" and we told her no, we know what we had ordered and mine was perfectly fine, and she said she'll be back. Seconds later, she came with another girl, I think it was the manager and instead of acknowledging that they have messed it up, they kept insisting that we got what we ordered, a spicy tonkotsu and a tonkotsu, we told them that we both ordered the same soup but in a different level of spicy, mine was mild and hers medium, but apparently both of them knew better than us what we wanted to eat because they said no, that we just had to switch plates and that was it, but at this point, they were raising their voices and blaming their mistake on us. Since we saw their negativity and lack of responsibility, my friend told me, in Spanish "you know what? I'm not going to argue about this, I just want to have lunch with you and have a good time, I love enjoying my food, it's okay, I just wont eat it but I'll order something else instead, this is ridiculous, they're even raising their voices and the people around will be uncomfortable, I don't want that", so she ordered something else, a bowl of something, I was so upset that I didn't even paid attention to what she ordered. They got her other plate really fast, we finished our food, she left her soup in there and we left. I loved my soup, and since we work in the area, I had seen the place almost daily when I go out for lunch but we hadn't had the time to go together, but the photos of their food had me craving since a couple of months ago. And my birthday is this weekend, I told my husband that I want ramen, I wanted to come here, we were planning on coming with our kids but now, I don't know if we will, at least not on my birthday. I get it, we all make mistakes, but the least one should do, is to acknowledge that mistake and try to fix it if possible, not getting an attitude like they did. Very good food but poor customer service and lack of responsibility. Also, they should have at least one person that speaks good English, the three staff members we dealt with today, seemed to have a hard time understanding what we were saying. It has 3 stars because of the food, but the way they handle the issue takes the other 2. The photo below shows my plate, looks orange because I put mixed of my friends soup with mine in hopes that it will lower the heat level, but it...

I recently started coming to this location as their Sherman Oaks location has closed. I was delighted my first time having ramen from Tamashii. I only get take out so i can't speak to their atmosphere, but the workers have been very nice. I'm not the most adventurous when it comes to ramen because I get ramen for good noodles and broth. I have only had the chicken ramen; it's one of my favorites from many places I've tried in the valley. The chicken broth is a bit cloudy; so, I had high expectations and it did NOT disappoint!! The same for their noodles. They're a little thicker, but not udon thick, and quite delicious!! The chicken ramen comes with green onions (cut lengthwise), fried onions, and black mushrooms (which I always forget to omit because I don't need them). The chicken is tasty too!! Seems to be chatsu style because it looks like the typical pork in ramen (oppose to a sliced breast). I'm glad to have found another ramen spot that I love that's also affordable. If you go, ask if they still have their special. It's SUPER worth it for that price. The curry gets an honorable mention too! I've gotten the veggie curry. If you're nearby and want to try a new ramen spot,...

I am kind of torn about giving this place a four-star review because the food is just that good. I came in tonight with my wife for a random date night. We read the menu and decided on the Tamashii bowl combo for two. My wife is not a fan of cabbage and asked that they please take it out. It was in the bowl when it arrived at the table. I was hungry and didn't want to send it back, so I portioned her bowl minus the cabbage. My side order of chicken chashu didn't make it to the table until I asked for it.

However, once I dug into my ramen, the broth had a great flavor. The pork was super tender and had a little bit of fat, which I loved.

I didn't get fast refills on my green tea but I did get them. Both my wife and I loved the pork gyoza and fried wontons that were included with our bowl. Although I have to say that the Pork Tamashii buns stole the show! I think if you could quantify food into a state of pure enjoyment, it would be this bun. If I were to ever be on death row this bun would be my final meal. (Knock on wood I never have to make that choice.)

I look forward to returning in the very...