Sushi Enya Marina Del Rey — Restaurant in Los Angeles

Hi there,

We visited your restaurant at the Marina Del Ray location on Saturday April 30th, 2019. My husband and I live in Little Tokyo, so we have been to Sushi Enya in our neighbourhood MANY times, for YEARS. We have taken visitors, family, coworkers, friends, and given recommendations to others to visit your facilities since we always had a good experience.

Our experience at the Marina Del Rey location was... just terrible. We arrived and were seated immediately, which was nice. However, upon sitting down, we immediately got approached by three different waitresses within two minutes asking about our orders. We hadn’t even put our purses and coats away yet. It is very important for wait staff to be able to read the room, and pick up on social cues. As well, any other restaurant I have been to, has only one waiter assigned to your table. It was as if everyone was circling around without any structure. We got asked what we wanted to drink again by three other waitresses. We felt very overwhelmed and immediately felt the disorganization and the lack of structure. We ordered a lot of rolls to share. Upon arrival of them, they were not mentioned as to which roll is which so we had to flag someone down when we ourselves noticed that it looked diffeeent than the description ... and once we had to ask for the name of the roll, we found out that it was indeed not at all what we ordered. The roll was taken off our table without an apology and taken to another table which is a BIG HUGE NO for food safety!!! And common sense and courtesy ! Our correct roll arrived with a delay a while later. And when the next three rolls came in, we once again were confused as the ingredients didn’t seem familiar. We flagged a waitress down once again and asked for the names of the rolls, to find out that indeed once again, we were given the wrong roll..! It was taken away from us AGAIN, and we had to wait another ten minutes to get the correct roll... and to be very honest, the food left a lot to be desired. It definitely wasn’t the fine dining sushi experience we were hoping to have.

This is absolutely unacceptable for such a pricey sushi restaurant (or for any other restaurant for that matter).

We then were given our bill, with zero appologies or any acknowledgement of the horrible service, and were given an automatic gratuity... so we had to tip very generously on bad service anywyas, with zero choice.

A good restaurant, where customers are valued and welcomed, an offering of a discount, a dessert, or atleast an apology, is standard practice when these situations arise. Instead, we had to pay a mandatory gratuity for a non existent service, had to explain to our guests who were visiting all the way from Canada, that sushi and restaurants in LA aren’t always this terrible. My friends had traveled all the way from Newfoundland and Toronto to share this weekend with us. We left disappointed, and embarrassed to have taken them to Sushi Enya, and are sad to say that we will not be returning to any of the locations.

Wishing you all the best,

Dr....

Local sushi spot a block away from the Venice pier at the end of Washington Blvd.

We came here with a group of nine people, waited 10-15 minutes for our table on a Sunday night (after we showed up about 10 minutes late with a reservation), and had a great experience. We ordered about a dozen specialty rolls, sushito peppers, garlic edamame, and the chefs assortment of sashimi. Also a bottle of sake and a few beers.

The fish was fresh, the service and prices were good, and we didn't wait too long before the food came out. I would definitely come back here considering it's a less than 15-minute walk from my apartment.

Update: back for happy hour on a Sunday night. Still have fresh, excellent fish, good sake, and attentive service. I prefer a bottle of water on the table instead of an empty glass, but granted, this was toward the end of the meal. I loved the garlic edamame and...

Nice little average sushi spot. The rolls are huge! You definitely get a lot for your money. My main complaint would be that they pour so much of the sauces and oils all over their rolls. They are so wet that they fall apart when you try to pick them up and eat them. It was waaaay too much sauce on the plate for sushi. It felt soupy and the oils and sauces overpowered the actual taste of the rolls themselves. Still would give it another go, I would just recommend to tell them light on the sauces/oils. One other suggestion would be to put some sound absorbers above on the walls in the main dining area. It sounded like a loud cafeteria in there because they lack anything to absorb the noise. So if loud conversations and dish/silverware clanking noise bothers you... Maybe not the spot for you either. Service was really...