SusieCakes - Studio City — Restaurant in Los Angeles

I recently ordered a specialty strawberry cake for my daughter's birthday. I did it all on line. When it was time for pick up, I had someone else pick it up for me. The cake was not exactly how I had ordered it, but didn't realize until I looked at the cake later & it was too late to have it corrected. We still celebrated and enjoyed the cake very much. It was so good and I was glad I had chosen the seasonal strawberry cake. Rather than writing a bad review because of the mistake, I emailed Susie Cakes and got a response very quickly. They 100% took care of the problem and apologized for their mistake. I so appreciate this and I wish more people would reach out to businesses before leaving a bad review. Sometimes it is just human error and management may know nothing about the problem until you bring it to their attention. I would definitely order from here again, and I suggest you do too! Well done Susie Cakes! Excellent...

I ordered a custom marbled Halloween themed cake and it was delicious!! The customer service is very kind and friendly, I was able to show my inspiration and I got exactly what I asked for. The cake itself is light, airy and delicious. The ratio of buttercream to cake itself is the perfect amount. I personally dont like too much buttercream and this was perfect. A lot of places tend to overload the cake with a mountain of buttercream, but this was made to perfection. When I arrived to pick up my cake it was ready to go and the process was very simple and I didn’t have to wait. The best selling point for me was the fact that the ingredients are simple, and everything is made in house. I will be back to try all the other...

Worst Susie cakes experience EVER! I ordered online, and when I got to the store it was super chaotic and unorganized! I went to the pick up line and the employee almost gave me someone else’s order because we had the same last name. Just careless! I got four slices of cake, and they all didn’t taste that fresh! The chocolate was the best! Although it made my stomach turn every time I ate a good portion of it! I soon discovered after eating almost the whole slice, that a STRAND of HAIR WAS INSIDE!!! It was NOT my hair because it was a brunette color. It was just one thing after another with these cakes from Studio City. super disappointed and will never...