Taco Bell — Restaurant in Los Angeles

So happy this place is back up and running. It's a lot smaller and has been incorporated into the new building that was built on the old plot of land. It does still have the drive thru, but you drive through the actual building it's attached to. I went today on a whim for breakfast since I hadn't realized it was opened, and I used the kiosk to place my order. Service was friendly and speedy and the food was good for what it was and seemed to be fresh and made to order. I'm happy to have this Taco Bell back. I almost thought the previous one was a figment of my imagination or something lol. I figured they were just going to add this new building and that Taco Bell was gone forever. I was shocked to see it back so I decided to spontaneously stop on in and buy something. I'll definitely be back very soon. Hope they go up on UberEats soon.

Update: Jan 5, 2024: I did a mobile order which was placed at 12:23pm. I set the PICK UP TIME for 2:30pm. I get there after 2:30 and it turns out they'd made the order at the order time rather than looking at the notes where it said pick-up was for 2:30pm. So of course, I ask them to remake the order because I'm not going to eat food that has been sitting getting cold due to them not paying attention.

Anyway, they remade the order, it didn't take long; only about 3 minutes or so. I get home and find out the two soft taco SUPREMES I ordered are just regular soft tacos meaning the tomato and sour cream were not added, even though I PAID for the upgrade. I wouldn't have as much of an issue with it were it not for the fact there IS a difference in price when you make it Supreme. I also ordered the Spicy Steak Grilled Cheese Nachos and was extremely underwhelmed. It looks like they just took a small fry order, put cheese, etc on it, placed it in the quesadilla/tortilla press and then served it. There were hardly any fries to speak of, and almost NO steak even though the steak version costs a full dollar more than the regular ones. For $6 it's not worth what you end up with.

Overall I was not happy with this trip, but I'm trying to make allowances for the fact they JUST barely reopened and maybe they're still trying to get things up off the ground. They are down the street and I could have easily made the trip back and had them re-do the soft tacos or just got a refund, but I was already settled at home. Next time I'm just going to make sure I check the items before I leave the store. If this happens again or is a recurring issue, I'll be leaving Taco Bell alone again. I don't expect real authentic Mexican food here because it's far from it, which is why I said it's good simply for what it is, but I do at least expect orders to be correct and for notes to be paid attention to.

I will say the Dole strawberry lemonade is tasty, though. I'd buy that again. It didn't cost a lot and it tasted good. Taking...

I’ve given this location so many chances, each one a chance to prove me wrong, every time it’s been a disappointing experience. I kept thinking it was just a one-off, bad day, but no, they’ve consistently shown a complete lack of quality in their pickup/to-go service.

The person handling the pickup orders always seems to be in Lala land—completely out of it and lacking basic common sense. I’ve had the same issue every time: I’ve specifically requested my items to be grilled. I’ve asked her at the counter, repeated it several times, and she assures me it’s done. But when I check my order, it’s never grilled, not even once.

On top of that, I always ask for hot and fire sauces—both in my order and at the window. The employee reassures me that it’s all in the bag, so I trust her. But every time, without fail, there’s no sauce in the bag. It’s incredibly frustrating, and it shows a total lack of attention to detail.

I’ve been to other Taco Bell locations, and the experience is completely different—smooth, accurate, and customer-focused. But this location? It’s a mess. Wrong orders, missing items, and a lack of care. I won’t be giving this spot another chance. If you want a reliable Taco Bell experience, avoid...

I ordered two meals online from this Taco Bell location, confirmed the order at the drive-thru microphone, and specifically asked for my burritos and Crunchwrap to be extra grilled. I even repeated my request at the pick-up window, and the person said "okay." I also asked for extra fire and mild sauce, which I had already added to my online order.

When I got home, I found out that not only was there no sauce included, but my order was also completely wrong! I ordered 1 Beefy 5-Layer Burrito, 1 Bean Burrito, 1 Chalupa, and 2 Crunchwraps, but I received 2 Bean Burritos, 1 Crunchwrap, and 2 Chalupas. To top it off, none of the items were grilled as I had asked twice.

This was a really disappointing experience. I understand mistakes happen, but when you make the effort to ask for something and it's ignored multiple times, it feels like customer service was just not a priority and shows the lack of care for the service being provided. I hope this location can improve on their staff's attention to detail, quality control and that their servers provide better customer service...