U-Zen — Restaurant in Los Angeles

I have had the worst experience in this restaurant, which is unfortunate because I do like their food.

I ate here with several of my coworkers for lunch. They took our orders like usual. One by one, they gave each of my coworkers' orders, but I noticed I still haven't gotten my food yet.

And then the waitress got out with the last tray of food, with the confused look on her face. It turns out that she had given my tray to my other coworker. There seemed to have been a confusion there, because when she got out with that first tray, he said that it was his, even though he wasn't sure. That's why she gave him the first tray.

What happens next is what made me upset. They gave him the correct tray of food, took the one he already had and gave it to me, already half eaten. I was hoping that since there was some mix up there, they would replace the eaten part. I waited for about 5 minutes for them to replace it but they didn't. I flagged the waitress and asked if I can get it replaced since it was half eaten, she gave me a confused look and turned to who seemed to be the manager/owner.

Then the manager approached me saying "Since [my coworker] said that it was his order, she gave him the tray." Since we were in a time crunch, my boss told the manager that he doesn't mind paying for the replacement. He then quickly said okay they're gonna make it right away.

Not only did they give me a half-eaten tray of food, they would not replace the eaten part, unless we pay for it.

I'd probably not go here again. There are plenty better and customer-friendly options for Japanese food in West LA /...

This is the kind of restaurant I’ll keep returning to. We walked in for dinner at 9, the atmosphere is nice and cozy, and there’s jazz playing in the background. There’s a variety of dish choices ranging from skewers, sushi, hand roll, tempura, and ala carte.

We got vegetable tempura and a large plate fried shrimp & spicy tuna sushi as our appetizers, and a set dinner that came with salad, miso soup, rice, and two main courses (we had chicken teriyaki and salmon teriyaki). The salad was refreshing, love the sesame dressing. The fried shrimp & spicy tuna sushi was SOOO GOOD❗️the spicy tuna along with the fried shrimp just paired perfectly with the ginger and wasabi. This is literally my favorite dish of the night😌 really couldn’t have enough, and I wish I could try more of their sushi plates!

The salmon teriyaki and the chicken teriyaki are also delicious and both generous in portion (you get two main courses with about 36, which is a really great deal imo)! It also came with three pieces of tempura, including two veggies and one shrimp tempura. The fry coating was crispy and the meat texture of fried shrimp was sweet and tender. Their teriyaki sauce has just the right balanced taste of sweet and savory, and it never goes wrong with rice.

The service was excellent. all the staffs were friendly and approachable, and they gave us a lot of ginger and wasabi when we asked for some more.

Overall, I really enjoyed the food and the ambiance of the restaurant. A true hidden gem in the neighborhood. It definitely has become one of my fav Japanese/ sushi spot...

One of the best sushi experiences I've had in quite some time. Also one of the few times i enjoyed every part of my meal start to finish. I found the fish to be of high quality and very fresh. What impressed me even more was the skilled simplicity of how it was all prepared, definitely my complements to the chefs. The tempura was fried perfectly (I love broccoli tempura, but it's rare that i get some that keeps the veggie still so fresh while so crisp), and the spicy tuna surprisingly used no mayo and fully emphasized the flavor of the fish. The Japanese scallops with just a hint of salt and lemon, melted in my mouth. On the top of the food being delicious, the service was great as well. The staff was very attentive and quick to handle our needs. The cost is a bit on the higher end, but well worth it. They also offer a happy hour after 8pm til closing, which is a great deal. Overall i found everything about this restaurant exceeded my...