Starbucks — Restaurant in Louisville

I went for my pregnant daughter craving the grande hot chocolate with caramel drizzle. I drove 45 minutes from my home to get it. The drive-thru is very frustrating, and the line is always long. I went into the store , placed my order, and waited over 10 minutes. As I waited and watched the service providers, they had time to joke around, talk about plans to do things, or the things they did last night. I know they are young, but good service is needed and expected. I really don't mind the chatter as long as the customers are served timely. Well, needless to say, add, I sat one of the workers' family members walks in and was served immediately and left without paying. He was an older man, possibly a grandfather. He never placed an order and only spoke words regarding family. The server appeared to already know what to give him. He thanked her while leaving, saying I'll see you at home. I didn't mind this action because it's not my business. I do mind waiting over 10 minutes, being the only person in the store waiting while friends and family are served first. I know your thinking they may have ordered online, but in case like that, they would've given their name or said they are picking up, and none of this happened. I would've asked for the manager, but she was joking and playing as well. There should be a timer on drive-thru or something offered for such a long, unnecessary wait inside and out. I'm patient with those doing their job, but my patient runs thin for those playing instead of working as if the customers have nothing...

I ordered my drink, a blonde toasted white mocha, at 5:48 pm. I asked beforehand if they had oat milk and blonde espresso, and the cashier said they did. Cool. I had a decent line of cups in front of my order, so I knew it would be a little wait. I was okay with that. What I was absolutely not OK with was while waiting twenty minutes for my drink to start being made, they had shut down their blonde espresso machine FOUR HOURS before they were said to close. The barista making my drink apologized and offered ristretto shots instead. I had specifically ordered blonde because IMO they taste better than regular shots, and they have more caffeine.

I understand wanting to have closing tasks done early, but shutting down an espresso machine four hours before you close is...

Worst starbucks I have ever been to. I have worked for the starbucks company for over three years and this store should not even qualify as a Starbucks. After watching my drink be made wrong over and over again I have given up getting anything too difficult or modified. I once got a pink drink that was made as a regular strawberry refresher with water and then when I corrected the mistake, they pour off the top half of the drink and just added coconut milk over the top. The fact that they continue to put water in an Iced chai, where is not the actually recipe, shows they were barely trained and do not know the protocols of a...