Subway — Restaurant in Louisville

When I arrived an associate was in the dining room sweeping, they greeted me and told me they would be right with me. Once at the counter a very nice young lady came out, washed her hands, put gloves on, and began to prepare my order. While my subway sandwich was toasting another couple of folks walked in. The young man in the dining room came behind the counter, grabbed some gloves which he was touching the outside of them all over, without washing his hands after just being in the dining room cleaning with a broom and dust pan. Who knows how dirty the handle on that boom and dust pan are. I asked him if he could please wash his hands before putting gloves on to finish dressing my sandwich. He seemed put off by this request but went to the sanitation area and used hand sanitizer, not soap and water, to sanitize his hands, he then went back to the same gloves that he had just been touching all over and was going to put them on. I asked him not to use those gloves as he was just touching all over them before he sanitized his hands. I am assuming that he just doesn't know how germs work or how cross contamination happens either. Mind you, I was being very polite saying please and thankyou in a very calm tone. He got fresh gloves and began dressing my sandwich, "what do you want", "what else". Extremely rude with about as much attitude as I am sure he thought he could get away with. I think that personal hygiene and health and safety practices should be top of mind for all employees in the food service industry these days. I work in health care and I do not think it too much to ask someone to wash their hands and use clean gloves to prepare food that is going into my body. He proceeds to finish my order, bag it and then push my order and cup to me. It was a very unpleasant experience. NOW, here comes the big issue, I did not place a tip on my card while paying, I was not asked about a tip or prompted to include one on the credit card reader. This young man placed a $3.77 tip on my card without my consent. This is theft. I would like a refund of the $3.77. The food was great, no issue with quality of the product, just the quality of health and safety practices by employees...

The two girls working at 2pm on Nov 17th were undoubtedly the worst customer experience I’ve ever had here. They didn’t ask what cheese I wanted on the sub I ordered and started putting on a different cheese and when I asked them to please change that to provolone they made it seem like it was this huge ordeal to fix. It had not even been toasted. It was barely made and these girls destroyed the bread and actually acted like it was acceptable to provide for a payment and eat. I left the store and checked out the sandwich in my car, to only find that it had been mangled so much it was not even possible to eat it as a sandwich. I don’t know if there was a manager on staff this day but both of these girls laughed, stared and made a big deal out of this situation when it was not a whole ordeal to change the cheese i wanted. We went back and inside and had them remake it and they acted like they had no idea what we were talking about. And then proceeded to laugh further in our faces. They talked crap right in front of me and my partner the entire time we were there. This needs to be better. I have never had a bad experience here until now but if these two girls don’t learn how to actually take care of people and customers they won’t be going...

I was eating here weekly but tonight I had the worst experience, so I will take my business down the road to Penn Station! I walked in and ordered the club but with provolone instead of American. They had the lid up on the meat and cheese area so I could not see what was on my sandwich until it got toasted and sent to veggies. I see roast beef on there and asked her if she could take that off and put the stuff that comes on the club and she straight tells me no. I told her I didn’t want the one with roast beef and she refused to fix my sandwich. I’m not paying for something that I’m not going to eat! As I started to leave I heard her telling someone that I was leaving without paying as if that was supposed to happen. I would also like to add that the lettuce she had started putting on there was really brown and not fresh looking. I went and got a tasty club from Penn Station, and it was cheaper! The lady that waited on me at this subway has made my sandwich quite a few other times as well. She is older white lady. Seems to not...