River Smith's Chicken & Catfish — Restaurant in Lubbock

5/12/2025 we were heading out of town back home and decided to have lunch before we left we always used to go to Rivers Smith's when I lived in town and loved it , well needless to say our food was not that great we found a hair in the salad and took it back they replaced it of course but the staff all came out to see if we were going to eat it as if they did something to it (weird) so of course it was suspicious so my niece didn't not touch it my daughter also found a hair in her fries and told the waitress, and she apologized and offered a desert for the inconvenience it was about 15 total of us there to eat we all had drinks along with our food we didn't make a fuss about the hair nor the food but did suggest that the 3 men cooks that all have beards maybe cover them up I am sure that is where it was from as the hairs were short and black when were we leaving I asked if I could have a water to go the cashier guy advised he didn't think so then one of the bearded Genteman came up to the cashier box and said I would need to pay for the cup? keep in mind we well spent over $150.00 to eat and had to endure the disgusting food that had hair in it and he had the audacity to ask me to pay for a cup for water! what has this world come to businesses and as well as staff wise no more customer service? will not recommend anyone to that...

I remember coming here 25 years ago and it was a wonderful experience with a great atmosphere. Needless to say, I called my father and told him how disappointed I was with this establishment. Upon arrival, we were greeted nicely by a lady who stated someone would be with us shortly. The cashier/lady taking our order at register however, RUDE! My wife asked if they had catfish nuggets to where she replied, it is up there. After reading the entire menu, we asked again to where she rolled her eyes and said well it is there, the blah blah blah and the blah blah blah are the nuggets so my wife mentioned, well, it doesn't say that, it just literally says catfish, how am I to know it is nuggets. Well anyways, we placed our order, catfish nuggets, mozzarella sticks and their famous chicken friend steak. I, was happy to try the steak out only to realize, it was disgusting. I only ate the mash but forcefully because it was literally clumps of what seemed like boxed mashed potatoes, fries were cold and the CFS.... heavy on the grease, I literally mean heavy that I threw it up. The catfish nuggets were ok I guess but my CFS was literally an appalling dish. I cannot recommend my family to even try coming here nor can I suggest to my father to return here in hopes that he has a decent meal. Beyond disappointed at the...

Food was good and bad some plates were really good others were drowned in oil. Sever was so rude, I was paying and I guess he decided he would change me for something I don't even know what it is for while I was paying. Then very loudly saying that my card didn't pay for the whole amount. I was like no my card works he changed me 3.02 after I paid the 70 plus. After looking at my receipt I saw this additional charge which means my card works you charge me for something I didn't order. I didn't want to say anything I left it alone I didn't want to be yelled at or embarrassed again. If we are paying what we did you should at least have some kind of customer service skills this man should never be allowed to talk to customers. Because of this we will not be back. One more thing if a customer is front of you, your attention should be with them not coworkers. I'm paying I expect your full attention that's why you messed up to begin with. Five plates five drinks what is this prime hydration drink you charge me for why would we need an additional drink there was...